Job ID: JOB_ID_3496
Job Summary
We are seeking an experienced L2 Application Support Engineer to support and maintain mission-critical e-commerce applications built on IBM WebSphere Commerce (WCS 8.x). The role requires strong troubleshooting skills, proactive monitoring, and incident response capabilities to ensure high availability and performance of enterprise e-commerce platforms.
The ideal candidate will have hands-on experience supporting order processing, payment gateway integrations, batch job monitoring, and performance optimization within complex commerce environments.
Key Responsibilities
- Incident Response & Troubleshooting
- Respond to production incidents and alerts within defined SLA timelines.
- Investigate and resolve issues related to order processing, payment gateway failures, and checkout workflows.
- Troubleshoot shopping cart, session management, and product catalog issues.
- Analyze application logs and system metrics to identify root causes and prevent recurring incidents.
- Coordinate with development, infrastructure, and vendor teams during critical incidents.
- Monitoring & Performance Management
- Monitor application health using tools such as AppDynamics, Dynatrace, or similar APM solutions.
- Track performance metrics including response times, throughput, and error rates.
- Monitor scheduled jobs, batch processes, and system integrations.
- Perform proactive health checks and ensure system stability during peak traffic periods.
- Application Operations
- Execute restart and recovery procedures for WebSphere Commerce components.
- Perform cache invalidation and data refresh operations for product catalog and pricing.
- Monitor feed file processing and data integration workflows.
- Manage scheduler jobs and batch processes across the commerce platform.
Required Technical Skills
- 3-5 years of experience in Application Support / Production Support roles.
- Hands-on experience with IBM WebSphere Commerce (WCS 8.x) or similar e-commerce platforms.
- Experience with databases such as IBM Db2, Oracle Database, or Microsoft SQL Server and ability to write basic SQL queries.
- Working knowledge of Linux/Unix environments and command-line operations.
- Understanding of web technologies including HTTP/HTTPS, web servers, and load balancers.
- Experience with monitoring and APM tools like AppDynamics or Dynatrace.
Application Support Expertise
- Troubleshooting order processing and payment gateway issues.
- Managing shopping cart and session-related problems.
- Resolving product catalog synchronization and inventory issues.
- Handling cache invalidation and performance optimization tasks.
- Monitoring scheduled jobs and batch processing activities.
- Supporting data integration workflows and feed file processing.
Operational & Process Skills
- Experience with incident management, problem management, and change management processes.
- Familiarity with ITIL practices.
- Ability to work in 24/7 shift-based production support environments.
- Experience with escalation procedures and vendor coordination.
Preferred Skills
- Knowledge of Site Reliability Engineering (SRE) practices.
- Experience with enterprise e-commerce platforms and large-scale online retail systems.
- Familiarity with monitoring tools such as Nagios or other enterprise monitoring solutions.
Special Requirements
24/7 shift-based production support environments
Compensation & Location
Salary: $80,000 – $120,000 per year (Estimated)
Location: Springfield, MO
Recruiter / Company – Contact Information
Email: tch85@gmail.com
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