Job ID: JOB_ID_755
Position Summary
We are looking for a dedicated and highly motivated Lab IT Support Engineer to join our team in Collegeville, PA. This role is essential for supporting and maintaining a large-scale global computing infrastructure that spans scientific and laboratory environments. The ideal candidate will have a strong background in end-user computing, infrastructure maintenance, and a passion for supporting scientific innovation through technology.
Core Responsibilities
- Maintain and support a global computer infrastructure consisting of approximately 8,000 PCs.
- Execute imaging and onboarding processes for new computers into the corporate domain and network.
- Ensure the security and protection of all hardware assets through proactive maintenance.
- Provide comprehensive hands-on desktop and end-user support, including complex break/fix activities.
- Troubleshoot technical issues involving devices, network connectivity, and specialized laboratory software.
- Design and implement efficient data flows for scientific and analytical instruments.
- Act as a strategic partner to business and scientific teams to support specialized equipment and workflows.
- Manage incidents, user requests, and access permissions while providing coaching to scientific staff.
- Implement and validate data backup solutions for laboratory analytical equipment.
- Conduct rigorous testing and validation of computer software across various environments.
- Develop and maintain detailed technical documentation and validation records.
- Utilize ServiceNow for tracking incidents, service requests, and project milestones.
Required Skills and Qualifications
- Proven experience in IT support within a laboratory or scientific setting.
- Strong knowledge of Windows OS, networking, and hardware troubleshooting.
- Experience with enterprise-level imaging and deployment tools.
- Familiarity with GxP environments and software validation processes.
- Excellent communication skills and the ability to collaborate with non-technical scientific staff.
- Proficiency with ITSM tools, specifically ServiceNow.
- Ability to manage multiple priorities in a fast-paced, global environment.
Why Join Us?
This role offers the chance to work at the intersection of Information Technology and Life Sciences. You will be part of a global team that directly impacts the efficiency and success of scientific research. We provide a collaborative environment where technical expertise is valued and professional growth is encouraged. If you are a problem-solver who enjoys working with cutting-edge laboratory technology, we encourage you to apply.
Compensation & Location
Salary: $85,000 – $115,000 per year (Estimated)
Location: Collegeville, PA
Recruiter / Company – Contact Information
Recruiter / Employer: Scalable Systems Inc
Email: ankit.dubey@scalable-systems.com
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