Job ID: JOB_ID_232
Role Overview
We are seeking a highly experienced IT Service Management (ITSM) Program Manager for a critical W2 engagement based in Marysville, Ohio. This role is pivotal in driving the global rollout of ServiceNow across all client regions, ensuring a unified and efficient enterprise platform implementation. The successful candidate will be responsible for the end-to-end execution of the program, navigating complex global dependencies, and managing diverse multicultural teams across multiple time zones. This position requires a physical presence onsite in Marysville four days per week, emphasizing the need for local or commutable candidates with a valid driver’s license.
Key Responsibilities
- Program & Project Management: Own and maintain the comprehensive global project plan, meticulously tracking timelines, critical path dependencies, and high-stakes deliverables. Lead the end-to-end execution across various regions and workstreams to ensure project milestones are met on schedule.
- Global Coordination & Communication: Facilitate and lead cross-regional meetings across disparate time zones, which frequently includes early-morning and late-night sessions to accommodate global stakeholders. Serve as the central point of contact for global teams and executive leadership, ensuring seamless information flow.
- Governance, Risk & Issue Management: Proactively track and manage action items, risks, issues, and decisions (RAID). Escalate blockers promptly to leadership and ensure strict adherence to established governance practices and regional alignment on prioritization.
- Executive Readiness & Reporting: Prepare high-level evaluation materials, decision decks, and executive summaries for approval cycles. Host monthly Executive Status & Awareness Meetings, synthesizing complex technical program details into concise, executive-ready messaging.
- Stakeholder Engagement: Partner closely with IT leadership, technical leads, regional operations teams, and business owners to ensure alignment on requirements, impacts, and rollout readiness across all global regions.
Required Qualifications
- Minimum of 10+ years of project and program management experience specifically within global IT or enterprise platform implementations.
- Extensive experience coordinating projects across multiple international regions and time zones.
- Proven ability to navigate language and cultural barriers; familiarity with real-time translation support tools is highly desirable.
- Exceptional organizational, communication, and executive-level presentation skills.
- Advanced proficiency with project management tools, specifically MS Project.
- Direct experience with ServiceNow is mandatory, with a focus on ITSM or related service workflows.
- Strong understanding of ITSM/ITIL-aligned processes.
- Must be able to work onsite in Marysville, OH, four days per week.
- Professional certifications such as PMP, PgMP, or Scrum Master are highly preferred.
- Experience working with Japan/AO teams and comfort with regional cultural norms is a significant plus.
Special Requirements
W2 only; 4 days per week onsite in Marysville, OH; LinkedIn profile required; Candidate must be ready for a video screen call.
Compensation & Location
Salary: $145,000 – $185,000 per year
Location: Marysville, OH
Recruiter / Company – Contact Information
Recruiter / Employer: Tek Inspirations LLC
Email: himanshu.moolchandani@tekinspirations.com
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