Job ID: JOB_ID_1807
Position Summary
We are looking for a hands-on Lead Platform Engineer with deep expertise in Citrix, Networking, and Open Systems to support critical applications within the commercial credit domain. This onsite role in Cincinnati, OH, requires a technical leader capable of managing complex incident resolutions and delivering a superior end-user experience. You will be responsible for guiding support operations and ensuring the stability of a diverse infrastructure stack including Linux/Unix and Windows environments.
Core Responsibilities
- Serve as the primary Tier 3 escalation point for high-priority incidents involving Citrix Virtual Apps/Desktops, network services, and Linux/Unix systems.
- Lead root cause analysis (RCA) efforts and implement long-term preventative measures to enhance system reliability.
- Administer and optimize Citrix environments, including CVAD, Workspace, Provisioning Services (PVS), Director, and Studio.
- Manage Citrix ADC (NetScaler) policies, SSL certificate lifecycles, and load balancing configurations.
- Perform capacity planning, image management, and session performance tuning to ensure optimal application delivery.
- Oversee Linux/Unix system administration, including package management, shell scripting (Bash/Python), and log analysis.
- Collaborate with network teams on infrastructure changes, monitoring enhancements, and resilience testing.
- Develop automation scripts using PowerShell, Bash, or Python to streamline repetitive support workflows and operational tasks.
- Implement and refine monitoring and observability solutions using tools like Splunk, Dynatrace, and SiteScope.
- Define and track SLIs/SLOs for key services, driving performance baselines and capacity models.
- Manage ITIL-based processes for Incident, Problem, Change, and Knowledge Management within ServiceNow.
- Partner with security teams for vulnerability remediation, patching, MFA/SSO integration, and compliance audits (ISO/SOC/HIPAA).
Required Technical Skills
- 6-8 years of practical experience in platform engineering or infrastructure support.
- Expert-level knowledge of Citrix Virtual Apps & Desktops and Citrix ADC/NetScaler.
- Strong networking foundation: TCP/IP, DNS, DHCP, VPN, firewalls, and packet analysis.
- Proficiency in Linux/Unix administration and shell scripting.
- Experience with application databases (Oracle, MS-SQL, DB2) including query design and table maintenance.
- Familiarity with messaging and file transfer protocols such as MQ, FTP, SCP, and Sterling.
- Knowledge of cloud fundamentals (Azure/AWS), SSO/MFA, and Zero Trust security concepts is a plus.
Professional Attributes
- Clear and confident communication skills with the ability to explain technical issues to non-technical stakeholders.
- A leadership mindset focused on coaching, accountability, and continuous process improvement.
- Exceptional documentation discipline and operational rigor.
- Ability to remain calm and decisive during high-pressure production incidents.
Special Requirements
Onsite Cincinnati, OH; All Visa Accepted but Not GC; L3 escalation role; On-call rotation required.
Compensation & Location
Salary: $130,000 – $175,000 per year (Estimated)
Location: Cincinnati, OH
Recruiter / Company – Contact Information
Email: mickeygod37@gmail.com
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