Job ID: JOB_ID_8035
About the Role:
Momento USA is seeking a seasoned Product Owner with strong hands-on experience in Acqueon Dialer to independently lead a team and drive campaign management initiatives. This role requires a deep understanding of agile methodologies and the ability to collaborate effectively with various business stakeholders.
- Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
- Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
- Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
- Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
- Conduct and oversee UAT sessions with business partners to validate new functionality.
- Provide production support for incident resolution and defect management.
- Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders.
- Leverage data to tell a clear, compelling story and support informed decision-making.
Qualifications:
- Extensive experience in customer service environments, with hands-on experience in dialer operations.
- Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration.
- Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization.
- Must have worked as a Product Owner on Acqueon, not as a technical developer or junior PO.
Nice to Have:
- Acqueon Dialer platform experience (highly preferred).
- Twilio integration or communication platform experience.
- Healthcare industry background.
Special Requirements
Remote position. Requires strong hands-on experience in Acqueon Dialer. Experience with Twilio integration or communication platforms and a healthcare industry background are a plus.
Compensation & Location
Salary: $110,000 – $150,000 per year (Estimated)
Location: Remote
Recruiter / Company – Contact Information
Recruiter / Employer: Momento USA
Email: itha@momentousa.com
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