Job ID: JOB_ID_7557
Job Summary:
We are seeking a highly skilled Senior ServiceNow Architect to lead the technical direction and implementation of our ServiceNow platform, focusing on Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM) applications. This role involves both operational support and strategic enhancement of the platform, ensuring it aligns with business objectives and industry best practices.
Key Responsibilities:
- Run (Operations & Stability):
- Lead day-to-day technical support for IRM, BCM, and TPRM applications in production.
- Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs.
- Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data.
- Maintain shared dashboards and reporting data sources used by business stakeholders.
- Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM.
- Change (Enhancements, Design and Development):
- Partner with business product owners to convert requirements into high-quality technical designs aligned with OOTB best practices.
- Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.
- Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
- Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).
- Contribute to reusable components, coding standards, and configuration governance for the IRM domain.
- Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities.
- Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge.
- Product & Strategic Engagement:
- Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.
- Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions.
- Build working relationships with ServiceNow product managers and solution architects to advocate for our needs.
- Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.
- Provide thought leadership on how ServiceNow IRM can advance risk management maturity.
- Help shape long-term technology strategy for ERM, BCM, and TPRM solutions.
Nice to Have:
- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CIClientM, CISTPRM, or other relevant certifications.
- Experience with scoped applications, CI/CD pipelines, and update set management.
- Familiarity with risk, compliance, continuity, or third-party risk methodologies.
- Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs.
- Experience with integrations using REST, SOAP, or Integration Hub spokes.
- Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM.
Special Requirements
Virtual Interview, Hybrid work model
Compensation & Location
Salary: $120,000 – $160,000 per year (Estimated)
Location: New York City, NY
Recruiter / Company – Contact Information
Recruiter / Employer: Stamford
Email: ak.raj@vizoninc.com
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