NEWPosted 4 hours ago
Job ID: JOB_ID_7450
Job Overview
We are seeking a dedicated professional for a Telecom Data and Analytics role. This position is based in Plano, TX, and requires an onsite presence. The ideal candidate will have a strong customer-focused mindset and excellent coordination skills to manage service provisioning, decommissioning, and migration activities.
Role Descriptions
- Serve as a primary point of contact for customers during service provisioning, decommissioning, and migration activities, ensuring clear communication and timely updates.
- Manage and track customer engagements to ensure successful delivery results and high customer satisfaction.
- Submit, monitor, and track migration and disconnection orders in customers’ systems, ensuring accuracy and timely completion.
- Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service-related issues.
- Monitor post-provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans.
- Respond to customer inquiries and helpdesk tickets, troubleshoot issues, and provide timely resolutions during transition and hypercare periods.
- Identify risks, delays, or service gaps and escalate complex issues through defined escalation paths.
- Maintain accurate documentation of orders, issues, resolutions, and customer interactions in tracking systems.
- Prepare status updates, trackers, and reports related to fulfillment progress, transition health, and service outcomes.
- Conduct post-cutover customer follow-ups to assess satisfaction with the transition from legacy to target products.
- Track and report customer satisfaction (CSAT) metrics across wireline and related products, highlighting trends and improvement opportunities.
- Ensure all activities comply with organizational standards, customer requirements, and service level objectives (SLOs).
Preferred Skills
- Strong verbal and written communication skills with a customer-focused mindset.
- Ability to manage multiple tasks and priorities in a fast-paced, operational environment.
- Strong coordination and problem-solving skills, with attention to detail and follow-through.
- Comfortable working across systems for order management, ticketing, tracking, and reporting.
- Willingness to learn and operate across multiple functional areas as business needs evolve.
- Ability to work collaboratively with cross-functional and technical teams.
Education & Experience
- Bachelors degree or equivalent preferred.
- Fresh graduates or candidates with 2-4 years of experience in operations, customer support, service delivery, or telecom IT services are encouraged to apply.
- Experience in migration programs, order fulfillment, customer support, or service operations is a plus.
Compensation & Location
Salary: $70,000 – $100,000 per year
Location: Plano, TX
Recruiter / Company – Contact Information
Email: ika.c@twsol.com
Recruiter Notice:
To remove this job posting, please send an email from
ika.c@twsol.com with the subject:
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