NEWPosted 4 hours ago

Job ID: JOB_ID_7360

Role Overview

Quantum World Technologies is seeking an experienced ServiceNow Solution Architect to join our client’s team. This is an onsite position with multiple potential locations including Bridgewater, NJ; Charlotte, NC; Bellevue, WA; Plano, TX; and Santa Clara, CA. The role involves leading end-to-end solution architecture, defining ServiceNow solution architectures, and ensuring alignment with enterprise architecture principles.

Key Responsibilities

  • End-to-End Solution Architecture: Define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience. Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM. Translate business objectives and requirements into scalable and upgradesafe target architectures. Ensure alignment with enterprise architecture principles and ServiceNow product roadmap.
  • Business & Process Alignment: Collaborate with Business Process Consultants to shape ToBe process designs, value streams, and service journeys. Guide customers on OOTB-first and configuration-driven approaches, balancing customization needs with maintainability. Map business outcomes to platform capabilities, KPIs, and experience-level metrics (XLAs).
  • Technical & Platform Design Oversight: Partner with Platform Architects and Principal Technical Consultants to define technical architecture and module boundaries, integration patterns (REST/SOAP APIs, Integration Hub, MID Server), data and CMDB models, and security, RBAC, and compliance models. Review and approve high-level design, functional design, and technical solution documents. Ensure performance, scalability, resilience, and security are built into design decisions.
  • PreSales & Solutioning Leadership: Lead solution definition for complex opportunities, including approach, scope, architecture, and estimates. Participate in RFP responses, solution presentations, and executive discussions. Develop solution blueprints, reference architectures, and accelerators. Support deal qualification by identifying risks, dependencies, and assumptions.
  • Delivery Assurance & Governance: Provide architectural oversight during delivery to ensure adherence to approved solution designs. Act as an escalation point for complex design tradeoffs, integration challenges, and scope changes. Validate demos, UAT readiness, and golive decisions from a solution perspective. Ensure consistent design quality across multiple workstreams and vendors.
  • Platform Evolution & Innovation: Define solution roadmaps aligned to ServiceNow releases and emerging capabilities. Encourage adoption of advanced features such as AI Search and Virtual Agent, Performance Analytics and XLAs, and Automation Engine and GenAI-driven workflows. Drive continuous improvement by identifying opportunities for optimization, consolidation, and modernization.
  • Stakeholder & Executive Engagement: Act as a trusted solution advisor to senior business, IT, and enterprise architecture stakeholders. Lead architecture workshops and design governance forums. Clearly communicate solution tradeoffs, risks, and value outcomes to executive audiences.
  • Mentorship & Practice Contribution: Mentor Solution Architects, Platform Architects, and senior consultants. Contribute to practice standards, methodologies, and best practice assets. Support CoE initiatives and knowledge sharing across programs.

Required Skills & Qualifications

  • 8+ years of experience in ServiceNow solution architecture or enterprise application consulting.
  • Strong cross-domain experience with ServiceNow modules and integrations.
  • Deep understanding of ITIL v4, enterprise service management, and digital workflows.
  • Experience leading large, multidomain, global ServiceNow programs.

Preferred/Good to Have

  • ITIL v4 (Foundation or higher) where not already mandatory.
  • ServiceNow Micro-certifications (e.g., IntegrationHub, Flow Designer, Performance Analytics).
  • Cloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.
  • Mandatory Certifications: CSA, 2 CIS (any streams), Advanced domain certs (e.g., ITOM Pro), CAD.

Locations

  • Bridgewater, NJ
  • Charlotte, NC
  • Bellevue, WA
  • Plano, TX
  • Santa Clara, CA

Compensation & Location

Salary: $100,000 – $150,000 per year

Location: Bellevue, WA

Recruiter / Company – Contact Information

Recruiter / Employer: Quantum world Technologies

Email: pandey574@gmail.com

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