Job ID: JOB_ID_7297
Job Overview:
The NC HIEA is seeking a detail-oriented and collaborative Health IT Integration and Provider Engagement Consultant to serve as a trusted advisor to our Business Relations Team. This team is focused on provider outreach, training, data connectivity, and delivering hands-on support to the provider community. The consultant will play a dual role: supporting providers through technical integration and connectivity processes, while also helping optimize internal systems like the CRM platform to improve service delivery, administrative data capture, and reporting accuracy.
Key Responsibilities:
- Provider Engagement & Technical Integration: Act as a strategic consultant to the Business Relations Team, providing expert guidance on provider onboarding, data connections, and workflow alignment with health information exchange (HIE) systems.
- Support healthcare providers throughout the full lifecycle of onboarding—from initial outreach through integration, testing, training, and go-live support.
- Communicate technical concepts and requirements clearly to clinical and administrative stakeholders to ensure successful implementation and adoption.
- Serve as a liaison between providers, internal teams, and technical vendors to troubleshoot issues and ensure data is transmitted accurately and securely.
- Contribute to the development of training materials, job aids, and user guides that improve provider understanding and confidence in HIE processes.
- CRM Platform Optimization & Data Management: Work with the Business Relations Team to optimize the use of the organization’s CRM platform, ensuring accurate tracking of provider status, engagement activity, training, and connection milestones.
- Configure and enhance CRM fields, workflows, and dashboards to support operational efficiency and data visibility.
- Lead or support data quality initiatives, including routine audits, updates, and deduplication efforts within the CRM system.
- Establish and maintain best practices for administrative data capture and documentation related to provider engagement activities.
- Collaborate with leadership to develop reports, performance metrics, and data insights that inform strategy and decision-making.
Required Skills and Experience:
- Health IT, provider relations, or healthcare system implementation: 5+ Years
- Strong knowledge of health information exchange (HIE), EHR/EMR systems, and interoperability standards (e.g., HL7, FHIR): 5+ Years
- Experience supporting CRM platform usage and optimization (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics): 5+ Years
- Strong organizational and analytical skills, with a high level of attention to detail: 5+ Years
- Proven ability to manage multiple projects and priorities in a dynamic, service-oriented environment: 3+ Years
Special Requirements
Onsite Schedule: All work must be completed on-site. Interview Process: Candidate must be able to attend an in-person interview. Candidate location: Candidates must be local to North Carolina.
Compensation & Location
Salary: $55 – $75 per year (Estimated)
Location: Raleigh, NC
Recruiter / Company – Contact Information
Email: endra@technocraftsol.com
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