Job ID: JOB_ID_7220
Role Overview:
We are seeking a Senior Salesforce Developer with deep expertise in Service Cloud Omnichannel capabilities and integration with Amazon Connect. This role will be responsible for modernizing customer engagement channels (Email, Chat, Voice) and leading the transition from legacy Omnichannel configurations to next-generation routing frameworks ahead of end-of-life timelines. The ideal candidate will have 5+ years of experience and a strong understanding of Salesforce development, Apex, LWC, and AWS Lambda integration.
Key Responsibilities:
- Lead the migration from legacy Salesforce Omnichannel (EOL June 2026) to updated routing frameworks.
- Design and implement intelligent routing for Email-to-Case, Chat (Live Agent / Messaging), and Voice (Amazon Connect integration).
- Configure skills-based, priority-based, and capacity-based routing models to optimize agent workload distribution and service efficiency.
- Design and maintain integrations between Salesforce Service Cloud and Amazon Connect.
- Develop and enhance AWS Lambda functions for call routing logic, data retrieval and enrichment, and real-time decisioning.
- Upgrade and maintain AWS Lambda packages using the latest Amazon APIs and SDKs.
- Configure and customize Case Management, Email-to-Case, Chat/Messaging, and Knowledge modules.
- Develop Apex, Lightning Web Components (LWC), and Flows.
Technical Skills:
- Primary Skill Set: Amazon Connect & AWS Lambda Integration.
- Salesforce Service Cloud.
- Omnichannel capabilities.
- Apex, Lightning Web Components (LWC), Flows.
- AWS Lambda functions.
- Experience with Email-to-Case, Chat (Live Agent / Messaging), Voice (Amazon Connect integration).
Experience:
- 5+ Years of relevant experience.
Location & Work Arrangement:
- Location: San Francisco, CA – Hybrid.
- Requirement: Need only local profiles.
- Work Arrangement: Preferably SFO, 3 days onsite per week.
Contract Details:
- Type: Contract.
Keywords:
- Senior Salesforce Developer, Salesforce, Service Cloud, Omnichannel, Amazon Connect, AWS Lambda, Apex, LWC, Flows, Email-to-Case, Chat, Voice, Routing, Integration, IT, Bay Area, California, Hybrid.
Special Requirements
Need only local profiles, Hybrid (3 Days Onsite)
Compensation & Location
Salary: $104,000 – $130,000 per year (Estimated)
Location: San Francisco, CA
Recruiter / Company – Contact Information
Email: veen.j@adepttechservices.com
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