Job ID: JOB_ID_7005
Job Summary:
We are looking for a skilled ServiceNow Developer and Administrator to join our fast-paced Agile team. You will be responsible for administering and supporting multiple FedRamp ServiceNow instances, ensuring they meet the unique business needs of our users and stakeholders. This role involves collaborating with cross-functional teams to provide solutions across various applications on the ServiceNow Platform and performing production support, including incident resolution and troubleshooting.
Key Responsibilities:
- Configure and develop on the ServiceNow platform, handling routine changes and configurations.
- Provision, install, configure, operate, and maintain the ServiceNow platform.
- Perform daily, weekly, and monthly system monitoring to verify the integrity and availability of ServiceNow applications.
- Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching, coordinating system updates across different instances.
- Assist with report configuration, dashboards, and maintenance, performing operational administrative tasks as needed.
- Conduct code reviews and discuss new developments with teammates.
- Support administration for Production and non-production instances.
- Collaborate with Production Support and ServiceNow Operation teams to monitor support cases.
- Document administrative processes and issue resolutions.
- Work with business line stakeholders to develop clear requirements.
- Participate in daily scrum meetings and other Agile ceremonies.
- Perform daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances.
Required Skills and Qualifications:
- At least Ten Years of Experience.
- Eligibility: US Citizen (Single Citizenship).
- 3+ Years of experience with ServiceNow Platform Administration.
- 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB.
- Current ServiceNow System Administrator certification required.
- Strong experience in system administration and JavaScript.
- Ability to troubleshoot complex technical issues.
- Experience diagnosing performance-related issues.
- Agile experience.
- Priority consideration given to candidates possessing a current ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM certification.
Desired Skills:
- ServiceNow Development and Administration/Integration.
- ServiceNow Certified Application Developer.
- ITIL v3 or ITIL v4.
Special Requirements
US Citizen (Single Citizenship Only). Hiring Manager requested on 3/11/26 "Please share the candidate's certifications in PDF"
Compensation & Location
Salary: $60 – $80 per year (Estimated)
Location: Remote
Recruiter / Company – Contact Information
Email: heed.s@twsol.com
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