Job ID: JOB_ID_6865
Job Overview:
We are seeking a skilled MuleSoft Integration Engineer with extensive experience in integration platforms and API management. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our integration environments. This role requires a strong understanding of MuleSoft, Azure Integration Services, and related technologies, with a focus on the Retail/Ecommerce domain.
Key Responsibilities:
- Provide advanced technical support to resolve complex issues related to MuleSoft integrations, including diagnosing and troubleshooting system errors and performance bottlenecks.
- Work closely with development teams to understand the root causes of integration issues and implement effective, long-term solutions.
- Manage integrations with other systems and tools to ensure seamless data flow and process automation.
- Offer expert support to end-users, promptly troubleshooting and resolving technical challenges.
- Lead initiatives to monitor and improve the reliability, stability, and performance of systems, with a strong emphasis on end-user experience and availability.
- Proactively identify and remediate potential issues to prevent end-user impact.
- Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
- Respond to major incidents, demonstrating the ability to quickly identify and solve issues to avoid financial losses.
- Participate in root cause analysis and identify processes to remediate future outages by providing interim or permanent fixes.
- Enhance monitoring and alerting systems to proactively catch known issues.
- Manage day-to-day incidents, including daily health checks, and collaborate with team members and business partners to provide resolutions and conduct follow-ups.
- Escalate problems to appropriate teams as necessary.
- Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations.
Required Skills and Experience:
- 8+ years of experience in integration engineering and support.
- Strong hands-on experience with MuleSoft and Azure Integration Services (AIS).
- Good understanding of REST APIs, SSO, and LDAP.
- Experience with integration platforms like Salesforce.
- Proficient in using monitoring and troubleshooting tools such as Dynatrace and Splunk.
- Familiarity with Python for automation and support tasks.
- Experience in Retail/Ecommerce integration environments.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
Location and Employment Type:
- Location: Charlotte, NC (Onsite)
- Duration: 6 months contract, with potential for extension.
Special Requirements
Onsite position in Charlotte, NC. Contract role for 6 months.
Compensation & Location
Salary: $110,000 – $150,000 per year (Estimated)
Location: Charlotte, NC
Recruiter / Company – Contact Information
Email: rajkamal@sysmind.com
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