Job ID: JOB_ID_6623
Job Overview:
We are looking for a skilled Genesys Cloud CX Solution Architect with 8-12 years of experience to lead the design, development, and deployment of cloud-based contact center solutions. This role requires deep expertise in Genesys cloud architecture, integrations, and automation to optimize customer engagement strategies. The ideal candidate will have a Bachelor’s degree and a strong understanding of Genesys Cloud CX components, AI-powered IVA solutions, and third-party integrations.
Key Responsibilities:
- Lead the design, development, and deployment of cloud-based contact center solutions using Genesys Cloud CX.
- Design and implement AI-powered IVA (Interactive Virtual Agent) solutions.
- Develop architecture blueprints, workflows, and best practices for implementations.
- Configure Genesys Cloud CX components such as IVR, ACD, Workforce Engagement Management (WEM), and analytics.
- Integrate Genesys Cloud with third-party applications including CRM, WFM, and AI/ML platforms.
- Troubleshoot technical issues to ensure minimal downtime and optimal performance.
- Collaborate with business teams to understand contact center needs and translate them into technical solutions.
- Work closely with developers, engineers, and IT teams to ensure seamless deployment.
- Provide technical guidance and mentorship to junior team members.
Technical Skills:
- Strong expertise in Genesys Cloud CX architecture and configuration.
- Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM), and Analytics.
- Proficiency in APIs, Web Services (RESTful, JSON, OAuth).
- Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.
- Good experience with Genesys Cloud CI/CD and DevOps practices.
- Experience in AWS, Azure, or other cloud platforms is a plus.
Qualifications:
- Bachelor’s degree.
- Overall Experience: 8-12 years.
Desirable Skills:
- Experience with Avaya Aura CTI.
- Knowledge of continuous integration and continuous deployment (CI/CD).
- Experience with artificial intelligence and machine learning.
Location:
Cary, NC
Employment Type:
Long term contract
Special Requirements
Keywords: continuous integration continuous deployment artificial intelligence machine learning information technology North Carolina
Compensation & Location
Salary: $120,000 – $180,000 per year (Estimated)
Location: Cary, NC
Recruiter / Company – Contact Information
Email: it.sandhu@quantumworldit.com
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