Job ID: JOB_ID_5838
Job Description: QA Automation Engineer (AI & Salesforce Agentforce)
We are seeking an experienced QA Automation Engineer with a strong background in AI-driven systems and Salesforce Agentforce testing. This role is crucial for ensuring the quality and reliability of our client’s cutting-edge solutions.
Responsibilities:
- Develop and maintain automated test scripts using Selenium, Java, and JavaScript.
- Design and execute test cases for AI-driven features, focusing on non-deterministic behavior and action accuracy.
- Perform comprehensive testing of Salesforce Agentforce functionalities.
- Conduct API testing to validate data integration and system interactions.
- Collaborate with development teams in a SAFe Agile environment.
- Utilize Rational Tool Suite for test management and execution.
- Identify, document, and track defects through to resolution.
- Contribute to the continuous improvement of testing processes and methodologies.
Mandatory Skillset:
- Automation: 8-10 years of experience with Selenium, Java, and JavaScript.
- Specialized Testing: Hands-on experience testing AI-driven systems (non-deterministic behavior, action accuracy) and Salesforce Agentforce.
- API Testing: Strong experience in API testing and data integration validation.
- Process: Experience in SAFe Agile environments and Rational Tool Suite.
Job Description: Azure SQL Database Administrator
Our client is looking for a highly skilled Azure SQL Database Administrator to manage and maintain their critical Azure SQL environments. This role requires expertise in cloud database administration and a strong understanding of Azure services.
Responsibilities:
- Perform expert-level administration of Azure SQL Database and Azure SQL Managed Instance.
- Implement and manage Azure Monitor, Query Store, and RBAC/Firewalls.
- Conduct performance tuning, optimize indexing strategies, and resolve slow-query issues.
- Provide 24/7 production support, including incident and change management.
- Ensure the availability, performance, and security of Azure SQL databases.
- Collaborate with development and operations teams to troubleshoot database issues.
- Develop and maintain documentation for database configurations and procedures.
Mandatory Skillset:
- Cloud DB: Expert-level administration of Azure SQL Database and Azure SQL Managed Instance.
- Operations: Experience with Azure Monitor, Query Store, and implementing RBAC/Firewalls in Azure.
- Performance: Proven track record in Performance Tuning, indexing strategies, and slow-query optimization.
- Support: Must be open to 24/7 production support rotation and have strong Incident/Change Management experience.
Job Description: Service Engagement & Operations Analyst (Telecom)
We are seeking a Service Engagement & Operations Analyst with a background in the Telecommunications industry. This role involves managing the service lifecycle and ensuring effective communication with customers and vendors.
Responsibilities:
- Manage the service lifecycle, including provisioning, migration, and decommissioning activities.
- Serve as a primary point of contact for customers and vendors, providing daily status updates.
- Track service orders and generate reports on customer satisfaction (CSAT) metrics.
- Communicate effectively with internal and external stakeholders regarding service operations.
- Identify and resolve issues related to service delivery and operations.
- Ensure adherence to service level agreements (SLAs).
- Contribute to process improvements in service management.
Mandatory Skillset:
- Domain: Experience in the Telecommunications industry is highly preferred.
- Operations: Experience managing the service lifecycle: provisioning, migration, and decommissioning activities.
- Customer Facing: High-level communication skills for daily interaction with customers and vendors regarding status updates and dispositions.
- Tools: Proficient in tracking service orders and reporting CSAT metrics.
Special Requirements
C2C opportunities. 100% Onsite for Service Engagement & Operations Analyst. 24/7 production support rotation for Azure SQL DBA.
Compensation & Location
Salary: $50 – $70 per year (Estimated)
Location: Hartford, CT
Recruiter / Company – Contact Information
Email: hantg@sysmind.com
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