Job ID: JOB_ID_5038
Job Overview:
We are looking for a skilled Salesforce Business Systems Analyst (BSA) with ServiceMax experience for a remote opportunity with one of our clients in the healthcare sector. The role involves partnering with stakeholders to define requirements, support agile delivery, and lead offshore/remote teams. The ideal candidate will have a strong background in Salesforce configuration, administration, and a deep understanding of Service Cloud, Case Management, and related processes.
Key Responsibilities:
- Requirements & Analysis: Partner with Product Owners, SMEs, and Business Stakeholders to elicit, document, and refine business and technical requirements, ensuring user stories have clear acceptance criteria within an Agile delivery framework.
- Agile Delivery Support: Participate actively in sprint planning, backlog grooming, and prioritization sessions. Raise risks and dependencies with urgency to maintain delivery quality and timeline alignment.
- Project & Enhancement Delivery: Work across a mix of sustainment, enhancement, and project initiatives within a global environment. Manage competing priorities while ensuring timely execution with minimal supervision.
- Team Leadership: Lead offshore and remote teams to ensure clarity of deliverables, adherence to best practices, and on-time task completion.
- Testing & Quality Assurance: Author, review, and execute test scripts for integration, regression, and user acceptance testing. Collaborate with QA teams to ensure full test coverage and promote automation and performance testing initiatives.
- Stakeholder Engagement: Use strong communication, facilitation, and negotiation skills to influence decision-making, manage ambiguity, and build consensus across teams.
- Innovation & Continuous Learning: Conduct proof-of-concepts (POCs), present findings, and evaluate new Salesforce and ServiceMax features. Stay informed on emerging technologies and share best practices across the team.
- Configuration Expertise: Perform hands-on Salesforce configuration, administration, and release management leveraging deep platform knowledge.
- Cross-Functional Collaboration: Partner with functional leads and system owners to align system capabilities with business objectives across global Field Service and Service Cloud operations.
- Data Analysis & Problem Solving: Investigate data and process issues, design solutions, and ensure accuracy and compliance in system changes.
- Flexibility: Provide occasional off-hours support as needed for critical system updates or global team coordination.
Qualifications:
- Experience:
- 8+ years of direct Salesforce configuration and administration experience.
- 5+ years in a Business Systems Analyst or consultant role within large-scale enterprise environments.
- Strong background in Service Cloud, Case Management, and Call Center processes.
- Experience in regulated industries (e.g., medical device, healthcare, life sciences) with understanding of HIPAA, FDA, or SOX compliance requirements.
- Proficiency with Agile methodologies, change management, and tools such as Jira, Confluence, Quip, Microsoft Teams, and ValGenesis.
- Technical & Professional Skills:
- Salesforce Administrator and Advanced Administrator Certifications required.
- Exceptional analytical, communication, and organizational skills.
- Ability to manage multiple priorities and influence business decisions through data-driven insights.
- Demonstrated experience leading cross-functional and offshore teams.
- Education:
- Bachelors degree in Information Systems, Information Technology, Computer Science, or equivalent practical experience.
Preferred Attributes:
- Strong consulting presence, able to navigate ambiguity, drive alignment, and communicate complex concepts clearly to both business and technical audiences.
- Passion for learning and applying new Salesforce capabilities.
- A collaborative and proactive mindset with the ability to work seamlessly across distributed global teams.
About the Client:
Our client is a prominent organization within the healthcare industry, dedicated to improving patient outcomes through innovative technology solutions. They offer a dynamic and supportive remote work environment.
Special Requirements
Healthcare Experience is Mandatory
Compensation & Location
Salary: $120,000 – $150,000 per year (Estimated)
Location: Remote
Recruiter / Company – Contact Information
Email: pandey574@gmail.com
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