NEWPosted 4 hours ago
Job ID: JOB_ID_4807
Job Title: Digital Communication Platform Support Engineer
We are seeking a skilled and motivated Digital Communication Platform Support Engineer to join our team for a long-term contract role. The ideal candidate will be responsible for the global deployment and ongoing support of a digital signage platform.
Responsibilities:
- Participate in the global deployment of a digital signage platform.
- Provide post go-live support, including ticket support for all user issues.
- Perform post-installation configuration and support of Digital Signage display devices.
- Conduct daily monitoring to ensure all devices are operational.
- Interact with local IT support teams to confirm issue resolution and update user lists/device owners.
- Create, execute, and validate test plans for platform software upgrades.
- Manage account setup and permission creation for new users.
- Maintain and update relevant documentation.
- Train new users on content management system software, including logins, adding slides, and managing content.
Education:
- Bachelor’s degree or equivalent experience.
Experience Required:
- 3+ years of experience supporting a digital signage (e.g., Poppulo, Appspace) or internal communication platform (intranet).
- 3+ years of experience creating and executing test plans for digital signage platforms.
- Experience working with 3rd party vendors to resolve escalated issues.
- Proven ability in providing support and communicating with non-technical users.
- Experience with change management and governance.
Special Requirements
Visa: GC/USC, Interview: Virtual
Compensation & Location
Salary: $35 – $35 per year
Location: Remote
Recruiter / Company – Contact Information
Email: a@vtechyss.com
Recruiter Notice:
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