Job ID: JOB_ID_4350
Job Summary:
We are looking for a proactive and detail-oriented Production Support Engineer with a focus on Observability & Monitoring. This is a fully remote, 12-month C2C contract position. The role requires individuals with at least 5 years of experience in production support, monitoring, or operational engineering. You will be instrumental in improving the reliability, observability, and operational readiness of our production systems. The ideal candidate will have experience with monitoring and observability tools such as AppDynamics, Splunk, Grafana/Prometheus, and Azure Monitor/Log Analytics.
Key Responsibilities:
- Continuously evaluate and refine alerts to reduce unnecessary alert frequency, eliminate duplicate or noisy alerts, and ensure each alert is tied to a meaningful operational action.
- Monitor system alerts and respond to production incidents, ensuring issues are properly tracked and managed through ServiceNow.
- Support 24×7 production monitoring and incident response, assisting with investigation and troubleshooting of system issues.
- Collaborate effectively with cross-functional teams including engineering, infrastructure, and support teams.
- Document and communicate findings and resolutions clearly.
- Assist in the implementation and maintenance of monitoring and observability tools.
- Contribute to the improvement of system health monitoring, alert management, and incident response processes.
Job Qualifications:
- 5 years of experience in production support, monitoring, or operational engineering roles.
- Experience working with monitoring and observability tools such as application performance monitoring, log analysis, and infrastructure monitoring platforms, including AppDynamics, Splunk, Grafana/Prometheus, and Azure Monitor/Log Analytics.
- Basic understanding of system health monitoring, alert management, and incident response processes.
- Strong troubleshooting and analytical skills with the ability to investigate issues using monitoring data and system logs.
- Ability to collaborate effectively with cross-functional teams including engineering, infrastructure, and support teams.
- Strong documentation and communication skills.
- Familiarity with ITIL best practices is a plus.
- Experience with cloud platforms (AWS, Azure) is beneficial.
- Junior to Mid-level candidates are welcome.
Special Requirements
Location constraints: No California based (PST ppl). Interview modes: Video Call. Domain restrictions: None specified. Visa constraints: None specified. Screening steps: None specified.
Compensation & Location
Salary: $70,000 – $100,000 per year (Estimated)
Location: Scottsdale, AZ
Recruiter / Company – Contact Information
Email: asoam@greattechglobal.com
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