NEWPosted 6 hours ago

Job ID: JOB_ID_4133

Job Description:

Key Responsibilities

  • User and License Management: Set up new users, manage permissions and access levels, and handle user provisioning and deprovisioning.
  • System Configuration and Customization: Configure Salesforce to meet business requirements. Customize objects, fields, workflows, and automation. Develop custom applications within the platform.
  • Report and Dashboard Creation: Design and build reports and dashboards to track key performance indicators (KPIs) and provide insights to stakeholders.
  • Troubleshooting and Support: Address user-reported issues and provide technical support. Collaborate with Salesforce dev/engineer and sustain teams to resolve complex problems.
  • Staying Up-to-Date: Keep current with the latest Salesforce releases and features. Understand new functionalities and identify opportunities to leverage them for the organization.
  • Collaboration: Work closely with business leaders, stakeholders, and other team members to understand their needs. Ensure the Salesforce platform effectively supports their workflows.
  • Subject Matter Expertise: Serve as an internal expert on Salesforce best practices, governance, upcoming features, functionality, industry trends, and emerging technologies.
  • Data Access Control: Design and execute organizational and user control to data access within Salesforce, including object, field, and record-level security.
  • Process Evaluation: Evaluate existing processes, process automation, and reporting requirements to determine the most effective and efficient model.
  • Solution Alignment: Partner with product and technical teams to ensure alignment with product strategy and technology goals.
  • Service Cloud Optimization: Support Service Cloud redesign efforts to support business efficiency and satisfaction goals.
  • Release Management: Prepare for and support Salesforce releases, where applicable.

Essential Skills:

  • 3 years of experience working as a Salesforce Systems Administrator.
  • Bachelor’s degree in Computer Science, Business, Information Systems, or equivalent work experience.
  • Salesforce Administrator Certification (ADM 201), Salesforce Platform App Builder Certification, Salesforce Sales Cloud Consultant Certification, Salesforce Service Cloud Consultant Certification, and/or Salesforce CPQ Certification.
  • Deep understanding and experience with Service and Sales Cloud. Additional experience in Data Cloud and Financial Services Cloud is preferred.
  • Experience in an enterprise-level environment (100 users per system, complex business processes involving multiple integrated systems).
  • Proficiency with Salesforce Classic and Salesforce Lightning.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with both technical and non-technical audiences.
  • Self-motivated with the ability to prioritize and multi-task.
  • Strong attention to detail and ability to manage multiple projects simultaneously.
  • Ability to analyze data, identify trends, and translate findings into actionable insights.
  • Problem-solving skills to identify root causes and develop effective solutions.
  • Experience working within an Agile framework and managing tasks within a sprint cycle.
  • Ability to work effectively with cross-functional teams and build strong working relationships.
  • Understanding of business processes and how Salesforce can support business objectives.
  • Expertise with Salesforce Lightning Flows and Omniscript.
  • Relevant business analysis and services skills.
  • Ability to work independently in a fast-paced environment with tight deadlines.
  • Experience defining business requirements, writing user stories, creating detailed functional designs, and process documentation.
  • Knowledge of Salesforce products and the ability to develop solutions using standard functionality.
  • Familiarity with Salesforce.com best practices, support mechanisms, procedures, and limitations.

Special Requirements

Location: Charlotte, NC (Local profile only). Duration: Contract (Onsite). Keywords: information technology golang North Carolina

Compensation & Location

Salary: $80,000 – $120,000 per year (Estimated)

Location: Charlotte, NC

Recruiter / Company – Contact Information

Recruiter / Employer: empty

Email: tushar.b@metrixit.com

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