Job ID: JOB_ID_4051
Role Overview:
Mphasis Professional Services is seeking a seasoned Technical Architect to design and implement scalable Conversational AI solutions. This role requires a strong foundation in enterprise architecture, AI integration, and secure deployment, with exposure to modern technologies like Generative AI, knowledge retrieval, and multimodal interaction. The ideal candidate will architect AI-powered virtual assistants using low-code/no-code platforms, design scalable and secure architectures with third-party integrations, and implement RAG architectures to enhance response relevance. You will also integrate Large Language Models into chatbot workflows and lead API integration, middleware setup, and deployment across various environments.
Key Responsibilities:
- Architect AI-powered virtual assistants using low-code/no-code platforms (e.g., Kore.ai, Dialogflow, Azure Bot Framework).
- Design scalable, secure architectures with third-party integrations (e.g., Salesforce, ServiceNow).
- Implement RAG architectures to enhance response relevance using external knowledge sources.
- Integrate Large Language Models into chatbot workflows for summarization, classification, and intelligent routing, and Agentic AI Agents.
- Design prompt chaining and semantic search flows for document-based and FAQ-based virtual assistants.
- Lead API integration, middleware setup, and deployment across cloud/hybrid/on-premises environments.
- Enable voice bot deployment and contact center AI via telephony and IVR systems.
- Design and implement knowledge-based search using AI-driven techniques (e.g., FAQ ingestion, document indexing).
- Drive performance optimization, CI/CD integration, and code quality standards.
- Collaborate across teams and provide technical guidance to Developers and QA.
Core Skills & Experience:
- 12+ years in software development; 3+ years in solution architecture.
- Proficiency in Java, Node.js, Python, JavaScript.
- Experience with REST/SOAP APIs, databases (MongoDB, PostgreSQL), Redis.
- Familiarity with containerization, DevOps, and cloud platforms (AWS, Azure, GCP).
- Experience with Gen AI Technologies: Agentic AI, LLMs (OpenAI, Azure), LangChain, Semantic Kernel.
- Knowledge of authentication (OAuth2, JWT, SAML) and enterprise-grade security.
- Familiarity with voice interaction systems (ASR/TTS, SIP, IVR).
Preferred Skills (Nice to Have):
- Hands-on experience with Kore.ai XO Platform or equivalent.
- Experience with RAG (retrieval-augmented generation) and GenAI guardrails.
- Integration experience with enterprise applications and CRM systems.
- Prompt engineering and LLM safety governance.
- Understanding of chatbot performance testing and analytics.
Architectural Leadership Competencies:
- Excellent stakeholder communication and cross-functional leadership.
- Strong analytical and solution-oriented mindset.
Experience Required:
- 12+ years in technical roles; 3-5 years in architecture/design.
Location and Work Environment:
This is a Remote position. Candidates from NY and NJ are preferred, and client travel may be required as needed.
Visa Sponsorship:
H1B, H4 EAD, L2 H4 EAD. Passport Number is required.
Employment Type:
Remote W2
Special Requirements
Visa: H1B, H4 EAD, L2 H4 EAD. Need Passport Number. Client travel as needed. Preferred candidates from NY, NJ.
Compensation & Location
Salary: $130,000 – $170,000 per year (Estimated)
Location: Remote
Recruiter / Company – Contact Information
Email: h@alltechconsultinginc.com
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