Job ID: JOB_ID_4018
Job Summary:
We are seeking a skilled ServiceNow Tester with expertise in ITSM, ITOM, and FSM modules to join our team. The ideal candidate will be responsible for ensuring the quality and functionality of ServiceNow implementations through comprehensive testing strategies. This role requires a strong understanding of testing methodologies, defect management, and collaboration with cross-functional teams in a regulated environment.
Key Responsibilities:
- Perform functional, integration, regression, and UAT testing for ServiceNow implementations across ITSM, ITOM, and/or FSM modules.
- Develop and execute test scenarios, test cases, and test scripts aligned to business and technical requirements.
- Validate ServiceNow workflows, configurations, integrations, and customizations to ensure accuracy, stability, and performance.
- Ensure testing activities comply with FedRAMP security, compliance, and documentation requirements applicable to the ServiceNow platform.
- Collaborate with Product Owners, Developers, and Platform Architects to understand requirements and identify test coverage needs.
- Identify, log, track, and retest defects using standard defect management processes and tools.
- Support end-to-end testing cycles, including system testing, integration testing, UAT support, and production validation.
- Validate role-based access, data security, and controls as part of testing in regulated environments.
- Participate in Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews from a QA perspective.
- Provide test status reports, defect metrics, and quality insights to project and program stakeholders.
Required Qualifications:
- Hands-on experience as a ServiceNow Tester / QA Analyst.
- Strong knowledge of one or more ServiceNow modules: ITSM, ITOM, and/or FSM.
- Experience testing ServiceNow workflows, forms, business rules, UI policies, integrations, and reports.
- Understanding of FedRAMP or similar regulated/compliant environments, with awareness of security and audit considerations during testing.
- Experience working in Agile / Scrum delivery models.
- Strong defect management, documentation, and reporting skills.
- Ability to work closely with cross-functional teams including developers, business analysts, and platform administrators.
Keywords:
quality analyst, user interface, bay area, California
Special Requirements
FedRAMP security, compliance, and documentation requirements. Testing in regulated environments. Agile/Scrum delivery models.
Compensation & Location
Salary: $100,000 – $140,000 per year (Estimated)
Location: San Francisco, CA
Recruiter / Company – Contact Information
Email: nt.s@kksoftwareassociates.com
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