Job ID: JOB_ID_3992
Job Description:
The resource(s) covered under this SO will support the PPD 911 mission critical systems, which include CAD system, 911 call handling system, radio system and call logging system at PPSB, 6100 Rising Sun and City Hall.
Position Overview / Statement of Work:
PPD 911 Systems Consultant is a technical position supporting the City’s 9-1-1 systems and contribute to the continuity of 9-1-1 computer services by providing day-to-day technical support and vendor management. The position is responsible for the daily operations and maintenance of the various computer services and platforms supporting PPDs 9-1-1 centers daily operations.
Work Activities:
- Stay abreast of the latest developments in 9-1-1 technology; participate in regional and state meetings and provide input to the City’s 9-1-1 technology roadmap.
- Confer with PPD stakeholders to determine computing and information management needs and requirements and in collaboration with executive management, set priorities and direction for 9-1-1 technology projects.
- Working with system vendors, develop plans and proposals to analyze and upgrade the existing systems; determine computing policies and procedures; direct installation and validation of new or revised software and hardware; confer with designated technical specialists to insure provision of support to the department.
- Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing.
- Direct the maintenance of and enhancements to 9-1-1 systems by managing vendors and providing oversight to all testing and deployment activities.
- Work with department management to identify and define problems, issues and opportunities to improve efficiency and effectiveness through IT initiatives; work with internal IT resources, stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.
- Forecast 9-1-1 infrastructure and equipment related costs and IT personnel needs for ongoing operational support as well as technology projects and programs related to all 9-1-1 operations.
- Help ensure delivery of computer services to the 9-1-1 area within allocated cost and schedule and within budget.
Skills / Experience of the Assigned Staff:
- Minimum 8+ years of increasingly responsible experience, with at least five years of managing increasingly complex systems in a technical environment. Able to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands. Passion for client satisfaction. Understanding of Computer Aided Dispatching and other 911 related technologies.
- Deep knowledge of principles, practices and theories in technology.
- Broad-based knowledge of IT solution lifecycles and environments.
- Software development lifecycle.
- Networking and Security.
- Technology and Application Architecture.
- Computerized system validation (CSV) strategies and standards.
- Disaster Recovery and Continuity of operations.
- Operating System Management.
- Database Technology.
Special Requirements
LinkedIn Required
Compensation & Location
Salary: $70 – $90 per year (Estimated)
Location: Philadelphia, PA
Recruiter / Company – Contact Information
Email: a.kaushik@tekinspirations.com
Recruiter Notice:
To remove this job posting, please send an email from
a.kaushik@tekinspirations.com with the subject:
DELETE_JOB_ID_3992