Job ID: JOB_ID_3865
Role Overview
Hands-on senior architect responsible for designing and implementing Dynamics 365 Sales, Service, and Customer Insights solutions within Microsoft Cloud for Healthcare. Leads architecture and integration across Dynamics 365, Genesys Cloud CX, Snowflake, and core payer systems (claims, UM, provider, care management). Builds a unified Member 360 and Customer Insights ecosystem leveraging Azure Integration Services, Power Platform, and FHIR-based interoperability. Drives automation and analytics using Power Apps, Power Automate, Power BI, and AI/Co-pilot capabilities. Ensures HIPAA compliance, strong governance, and DevOps best practices across environments. Working in Agile experience is a must. Partners with business and technology leaders to align Dynamics 365 solutions with payer strategy, member engagement, and digital transformation goals.
Must-Have Skills
- Microsoft Dynamics 365 (Sales, Service, Customer Insights)
- Microsoft Cloud for Healthcare (MC4H)
- Power Platform
Technical Skills & Experience
- Experience delivering enterprise-scale solutions across complex, Multi-CRM environments.
- Expert-level experience with Microsoft Dynamics 365 (Sales, Service, Customer Insights).
- Data integrations with Dataverse.
- Dataverse Virtual Tables and real-time data integrations.
- Strong understanding of Microsoft Cloud for Healthcare (MC4H) data model and accelerators.
- Experience integrating Genesys Cloud CX with Dynamics 365 for omnichannel member engagement.
- Proven success in designing Customer Insights Snowflake integrations for real-time data unification and analytics.
- Deep expertise in Power Platform, Azure Integration Services (Logic Apps, Service Bus, Data Factory), and API Management.
- Familiarity with FHIR APIs, HL7 integration, and healthcare interoperability standards.
- Hands-on experience with Azure DevOps, CI/CD, and environment governance.
- Working in Safe-Agile experience is a must.
- Knowledge of healthcare payer systems and business processes (claims, UM, care management, provider data).
Special Requirements
Remote. Health Care Domain. HIPAA compliance. Safe-Agile experience required.
Compensation & Location
Salary: $130,000 – $170,000 per year (Estimated)
Location: Remote
Recruiter / Company – Contact Information
Email: eesh.kumar@stiorg.com
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