NEWPosted 2 hours ago

Job ID: JOB_ID_4364

Role Overview

This role focuses on providing excellent customer service to all customers, partners, and internal stakeholders. The Agiloft Developer will be responsible for managing support tickets, ensuring adherence to SLAs, and becoming knowledgeable about Agiloft and its integrations.

Key Responsibilities

  • Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them.
  • Follow all ticket SLA and notation departmental guidelines.
  • Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.
  • Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues.
  • Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software.
  • Perform routine server installations and refreshes following documentation to ensure maximum availability.
  • Maintain accurate and detailed records of customer interactions, including support tickets and resolutions.
  • Validate and escalate more complex technical issues to the appropriate teams.

Required Skills and Attributes

  • A customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues.
  • Excellent trouble-shooting and analytical skills; a desire to solve problems and make things work.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks independently and as part of a team in a fast-paced environment.
  • High attention to detail and organizational skills.
  • Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn complex and wide-ranging programs.
  • Skills: CloudBees.

Experience

6-8 years of relevant experience is required.

Location and Employment Type

This is a remote position, with a potential primary location in Stamford, CT. The role is offered on a C2C contract basis.

Special Requirements

Remote, C2C Contract

Compensation & Location

Salary: $90,000 – $130,000 per year (Estimated)

Location: Remote

Recruiter / Company – Contact Information

Email: bh.s@smartitframe.co

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