NEWPosted 1 hour ago
Job ID: JOB_ID_5090
About the Role
Support end-to-end customer engagement and service delivery activities in the telecommunications domain. Act as the primary operational interface between customers, internal teams, and vendors. Serve as a primary point of contact during service provisioning, decommissioning, and migration activities. Manage and track customer engagements to ensure timely delivery and high customer satisfaction.
Key Responsibilities
- Submit, monitor, and track service orders, migrations, and disconnections in customer systems.
- Coordinate with internal teams, vendors, and technical stakeholders to resolve provisioning and service issues.
- Support post-provisioning and decommissioning activities to ensure smooth customer transitions.
- Respond to customer inquiries and helpdesk tickets, providing timely issue resolution during transition and hyper-care periods.
- Identify risks, delays, and service gaps and escalate issues through defined paths.
- Maintain accurate documentation of orders, issues, resolutions, and customer interactions.
- Prepare status updates, trackers, and reports on fulfillment progress, transition health, and service outcomes.
- Conduct post-cutover customer follow-ups to assess satisfaction with product transitions.
- Track and report customer satisfaction (CSAT) metrics across wireline and related services.
- Ensure adherence to organizational standards, customer requirements, and service level objectives.
Required Skills & Qualifications
- Strong verbal and written communication skills with a customer-focused approach.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Strong coordination, problem-solving, and attention-to-detail skills.
- Comfortable working across order management, ticketing, tracking, and reporting systems.
- Willingness to learn and support multiple functional areas as business needs evolve.
- Ability to collaborate effectively with cross-functional and technical teams.
- Bachelors degree or equivalent preferred.
- 04 years of experience in operations, customer support, service delivery, or telecom/IT services.
- Prior experience in the telecommunications industry required for experienced professionals.
- Experience with migrations, order fulfillment, customer support, or service operations is a plus.
- Ability to work in a fast-paced, customer-centric delivery environment.
- Flexibility to support multiple operational functions and cross-functional exposure.
Special Requirements
Contract duration: 6 Months. Telecom domain experience required.
Compensation & Location
Salary: $45 – $65 per year (Estimated)
Location: Plano, TX
Recruiter / Company – Contact Information
Email: it@siraconsultinginc.com
Recruiter Notice:
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