Job ID: JOB_ID_5796
About the Role:
We are looking for a skilled CMDB Developer with extensive experience in BMC Remedy/Helix CMDB to evaluate and enhance current practices and processes. This role is critical for both ongoing Business As Usual (BAU) work and future NextGen initiatives. You will be responsible for reviewing and optimizing ITIL processes, managing lifecycle tools, and ensuring the integrity and accuracy of the Configuration Management Database (CMDB).
Key Responsibilities:
- Evaluate and gather current BMC Remedy/Helix CMDB practices and processes for both BAU and NextGen work.
- Review Incident Management, Service Request Management, Change Management, Configuration Management, and other ITIL process areas.
- Examine lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and other CMDB-related tools and products.
- Troubleshoot and audit Incident, Release, Change, and Lifecycle Management processes.
- Identify and ensure critical Configuration Items (CIs) for current state and NextGen are properly accounted for and documented in the CMDB.
- Identify, add, modify, and remove CIs through automation and Remedy workflows.
- Perform reconciliation and validation of CI relationships for both BAU and NextGen work.
- Audit configuration records and dependency information for BAU and NextGen work.
- Identify areas for optimization and recommend best practices for current BAU and NextGen work.
- Examine and recommend enhancements and potential tool-sets for Incident, Change, Service Requests, Release, and Lifecycle control procedures.
- Provide applicable documentation, workflows, and diagrams as required.
Requirements:
- Minimum 8 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration, and support.
- Experience with Remedy ARS, CMDB, ITSM installation and configuration in version 18.x and above.
- Experience integrating Remedy with other tools such as ADDM, Netcool/ScienceLogic, and Active Directory.
- Experience with Remedy Smart Reporting.
Special Requirements
Visa: Any. Interview: Video. Requires LinkedIn ID. Domain: ITIL, CMDB, BMC Remedy/Helix.
Compensation & Location
Salary: $90,000 – $130,000 per year
Location: New York, NY
Recruiter / Company – Contact Information
Email: oj@tekpyramids.com
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