Job ID: JOB_ID_7244
Role Description:
The P&C Claims Industry Expert brings the P&C Claims domain knowledge, Industry trends, strategy, prioritization, automation, process improvements, operation efficiency, AI opportunities, and delivery outcomes for USAA s P&C claims transformation journey. This leader bridges Claims, IT, Compliance, Risk, Legal, Finance, and vendor partners to modernize its claims platforms built on Guidewire Claims Center.
- Serve as business SME for core claims platforms and digital ecosystem.
- Guidewire Claim Center knowledge (preferred) experience with other enterprise claims platforms acceptable.
- Lead business discussion for workflows, rules, integrations (FNOL, estimating, document generation, payments, and communications).
- Partner with Legal, Compliance, Risk to ensure claims processes and systems meet regulatory requirements, market conduct expectations, fair claims handling, and unfair claims practices standards.
- Support the team in defining business objectives, epics/features, acceptance criteria, and measurable outcomes.
- Lead or oversee UAT, production readiness, defect triage, and post-go-live stabilization.
- Ensure third-party solutions meet security, privacy, and compliance expectations and integrate cleanly into the claims ecosystem.
Essential Skills:
- 15 to 20 years in Personal Lines Claims, claims transformation, claims technology, or equivalent combination.
- Demonstrated success leading cross-functional initiatives that improved claims outcomes (cycle time, leakage, compliance, experience).
- Strong experience working within U.S. regulatory frameworks for claims operations; exposure to market conduct, internal audits, and remediation.
- Proven capability translating complex claims processes into technology requirements and operational change.
- Executive-level communication: able to present to senior leadership with clear options, risks, and recommendations.
- Guidewire Claim Center exposure (implementation, upgrade, modernization, or operations support) preferred, not mandatory.
- Certifications: CPCU, AIC, ARM, or relevant US insurance industry certifications.
- Experience with digital FNOL, workflow automation, subrogation, rules engines, fraud analytics, STP, and API-based integration ecosystems.
- Large program experience (multi-state, multi-LOB, multi-vendor).
Desirable Skills:
- Keyword: Guidewire: ClaimCenter – Domain~Insurance – Property & Casualty Insurance Experience Required: 10 & Above
Special Requirements
All Visa Except GC; Onsite Role; Minimum 15 Years of Experience Required; Guidewire Claim Center exposure preferred, not mandatory.
Compensation & Location
Salary: $120 – $160 per year
Location: San Antonio, TX
Recruiter / Company – Contact Information
Recruiter / Employer: USAA
Email: esh.yadav@hgtechinc.net
Recruiter Notice:
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