NEWPosted 3 hours ago

Job ID: JOB_ID_4362

Job Summary

We are seeking a CRM Lead with extensive experience in Oracle Service Cloud (Fusion) to guide our customer service operations and CRM initiatives. The ideal candidate will possess strong leadership qualities, a deep understanding of CRM best practices, and the ability to manage complex projects in an enterprise environment. This role offers the flexibility of remote work while requiring strong onsite leadership skills when necessary.

Required Skills

  • 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
  • Solid understanding of customer service operations and CRM/contact center best practices.
  • Strong communication, stakeholder management, and onsite leadership skills.
  • Ability to create detailed functional and technical documentation.
  • Experience managing projects in cross-functional enterprise environments.

Preferred Skills:

  • Oracle certifications (e.g., Oracle B2B Service Certified).
  • Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
  • Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
  • Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Keywords:

  • business intelligence
  • California
  • Texas
  • CRM Lead

Special Requirements

Open for remote

Compensation & Location

Salary: $145,600 – $145,600 per year

Location: San Jose, CA

Recruiter / Company – Contact Information

Email: shaikhiring07@gmail.com

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