NEWPosted 1 hour ago

Job ID: JOB_ID_7684

About the Role

We are seeking a hands-on Retail CRM Technical Lead to drive the engineering direction of a cross-functional Agile squad. You will partner with product managers, designers, and other tech leads to build and enhance CRM platforms that power personalized, compliant, and efficient customer engagement across the retail banking lifecycle. This is a 100% onsite role from day one.

Key Responsibilities

  • Own end-to-end technical strategy and implementation for CRM capabilities (customer onboarding, journeys, sales automation, campaigns, support workflows).
  • Lead a team of developers to design, develop, and deploy robust, scalable, and secure software solutions in compliance with enterprise standards.
  • Translate product goals and customer needs into scalable, high-performance architecture and clean code.
  • Collaborate with the product owner and squad members to define stories, tasks, and acceptance criteria.
  • Provide hands-on engineering leadership: write code, conduct code reviews, and remove blockers.
  • Drive integration with core banking, data lakes, marketing platforms, and third-party CRM solutions.
  • Ensure platform security, performance, compliance, and auditability in line with financial regulations.
  • Partner with enterprise architecture, data governance, security, and DevOps teams to align with broader tech strategy.
  • Mentor engineers in design patterns, test automation, and clean code practices.
  • Support release planning, capacity estimation, and iterative delivery through Agile ceremonies.
  • Conduct code reviews to ensure adherence to development standards and improve team skills.
  • Provide direction and recommendations on solutions for security vulnerabilities.
  • Represent Security variances in Security Technology review meetings.
  • Identify performance bottlenecks and implement solutions to ensure system scalability, reliability, and availability.
  • Drive high standards for code quality, testing, and documentation.
  • Provide recommendations for tools and develop plans and strategies to improve overall hygiene for code development, delivery, and release practices.
  • Continue to develop a culture of modern software development practices.
  • Own the applications and operational system tasks associated with the applications.
  • Ensure seamless communication between development teams and other departments such as QA, Enterprise Architecture, etc.
  • Ensure timely delivery and continuous improvement.

Required Skills and Experience

  • 8-10 years of software engineering experience.
  • Solid experience with Oracle Siebel (25.1 and higher) and exposure to modern CRM ecosystems (Salesforce, Microsoft Dynamics, Pega, or custom-built platforms).
  • Experience with Siebel installation, ecosystem, and infrastructure.
  • Solid backend engineering experience (Java/.NET/Node.js preferred). Front-end familiarity (React/Angular) is a plus.
  • Deep knowledge of integration patterns: APIs (REST/GraphQL), messaging (Kafka/MQ), ETL pipelines.
  • Strong Relational Database experience (SQL, Oracle).
  • Familiarity with customer data platforms (CDPs), campaign management tools, and personalization engines.
  • Strong knowledge of DevOps practices, code management (bitbucket, Gitlab), CI/CD pipelines, containerization (Docker, Jenkins, Kubernetes), and cloud infrastructure.
  • Utilized code review tools such as SonarQube.
  • Experience with automated testing frameworks such as Cypress, Mocha etc.
  • Experience working in Agile squads using Scrum or Kanban.
  • Good understanding of CI/CD pipelines, infrastructure as code (Terraform, CloudFormation), and DevOps tools.
  • Comfort working with cloud platforms (AWS, Azure, or GCP).
  • Financial services or regulated industry experience is a strong plus.
  • At least 2 years in a technical leadership role demonstrating leadership and team management skills.
  • 5+ years of experience with databases such as Oracle, SQL.
  • 5+ years of experience in banking/finance industry.

Nice to Have

  • Experience implementing real-time event-driven customer journeys.
  • Exposure to customer identity resolution, consent management, and data privacy frameworks.
  • Certifications in CRM platforms (e.g., Oracle Siebel Developer / Architect Certification, Salesforce Certified Platform Developer etc).
  • Familiarity with Marketing Leads management tools.

Location Details

  • The role is 100% onsite from day one.
  • Preferred location: Cleveland, OH.
  • Other possible locations: Buffalo, NY; Albany, NY; Columbus, OH.
  • The contract duration is 6 months.

Special Requirements

100% Onsite from Day 1. Potential locations: Cleveland, OH (preferred), Buffalo, NY, Albany, NY, Columbus, OH. Contract duration: 6 months. Financial services or regulated industry experience is a strong plus.

Compensation & Location

Salary: $130,000 – $170,000 per year (Estimated)

Location: Cleveland, OH

Recruiter / Company – Contact Information

Recruiter / Employer: Retail Banking

Email: veen.kumar@smartitframe.com

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