Job ID: JOB_ID_7469
Job Overview
We are seeking an Engagement Manager to serve as the primary point of contact for customer engagements. This role is crucial for managing the end-to-end delivery of projects, ensuring that all timelines and quality standards are met. The Engagement Manager will be responsible for building and maintaining strong, positive relationships with clients to drive satisfaction and retention. This position requires close collaboration with internal teams to ensure that solutions are aligned with customer needs and to identify opportunities for process improvement and upselling additional services.
Key Responsibilities
- Serve as the primary point of contact for customer engagements.
- Manage end-to-end delivery of projects, ensuring timelines and quality standards are met.
- Build and maintain strong relationships with clients to drive satisfaction and retention.
- Collaborate with internal teams to align solutions with customer needs.
- Identify opportunities for process improvement and upselling additional services.
Required Skills and Experience
- 2-4 years of experience in customer engagement or client management roles.
- Proven track record of managing large-scale engagements, preferably in telecom or technology domains.
- Strong communication, negotiation, and stakeholder management skills.
- Ability to handle multiple projects simultaneously and work effectively under pressure.
- Familiarity with project management methodologies and tools.
Preferred Skills
- PMP or similar project management certification is a plus.
- Experience with CRM platforms and customer success tools.
- Knowledge of telecom industry processes and solutions.
Location
Plano, Texas (Onsite)
Special Requirements
Onsite
Compensation & Location
Salary: $100,000 – $150,000 per year (Estimated)
Location: Plano, TX
Recruiter / Company – Contact Information
Email: dar@kksoftwareassociates.com
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