NEWPosted 1 hour ago

Job ID: JOB_ID_3511

About the Role:

We are looking for a skilled Five9 Platform Administrator with proven hands-on experience to manage and optimize our contact center platform. This role requires a strong understanding of call center technologies, system integrations, and troubleshooting complex issues. You will play a key part in ensuring the efficient operation of our Five9 environment and supporting our business objectives.

Key Responsibilities:

  • Administer and maintain the Five9 platform, ensuring optimal performance and availability.
  • Configure and manage call center technologies, including ACD, IVR, and routing logic.
  • Develop and implement telephony fundamentals for seamless operations.
  • Utilize REST APIs and scripting for system integrations and automation.
  • Integrate Five9 with CRM, SSO, Calabrio/Verint, and 2Ring systems.
  • Build reports and analyze call center metrics to provide insights and drive improvements.
  • Diagnose and resolve complex platform issues in a high-volume contact center environment.
  • Collaborate with technical and business teams to understand requirements and provide solutions.
  • Ensure smooth operation of the Five9 platform and support end-users.
  • Stay updated with the latest Five9 features and best practices.

Required Skills & Qualifications:

  • Proven hands-on experience as a Five9 SME, administrator, or engineer.
  • Strong understanding of call center technologies, ACD, IVR, routing logic, and telephony fundamentals.
  • Experience with REST APIs, scripting, and system integrations.
  • Knowledge of integrating Five9 with CRM, SSO, Calabrio/Verint, and 2Ring systems.
  • Strong analytical skills with experience in report building and call center metrics.
  • Ability to diagnose and resolve complex platform issues in a high-volume contact center environment.
  • Excellent communication skills and ability to collaborate across technical and business teams.

Additional Information:

  • Employment Type: C2C
  • Location: Remote

Compensation & Location

Salary: $50 – $70 per year (Estimated)

Location: Remote

Recruiter / Company – Contact Information

Email: vibitha@prophecytechs.com

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