NEWPosted 1 hour ago

Job ID: JOB_ID_9471

Role Overview

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.

Key Responsibilities

  • Lead requirement gathering sessions, workshops, and stakeholder discussions
  • Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
  • Perform process mapping, gap analysis, and recommend optimized solutions
  • Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
  • Validate system configurations through hands-on testing, walkthroughs, and solution reviews
  • Support Agile delivery processes, including backlog refinement and user story definition
  • Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
  • Ensure adherence to NTT DATA delivery standards and Microsoft best practices
  • Provide regular updates to stakeholders on progress, risks, and dependencies

Required Qualifications

  • 8+ years of experience in IT project delivery / functional consulting
  • 6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
  • 6+ years of Strong expertise in requirements analysis, functional design, and process optimization
  • Experience with UAT coordination and defect management
  • Familiarity with Agile and Waterfall delivery methodologies
  • 6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Special Requirements

Onsite

Compensation & Location

Salary: $70 – $90 per year (Estimated)

Location: Houston, TX

Recruiter / Company – Contact Information

Email: position99@gmail.com

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