NEWPosted 1 hour ago

Job ID: JOB_ID_5481

Role Overview

The Icertis Solution Consultant / Application Support is responsible for providing ongoing functional and technical support for the Icertis Contract Intelligence (ICM) platform. This role ensures smooth system operations, resolves user issues, and supports continuous improvements aligned with business needs.

Key Responsibilities:

1. Application Support & Issue Resolution

  • Provide L2/L3 support for Icertis ICM platform.
  • Troubleshoot system issues related to workflows, templates, clause libraries, and integrations.
  • Analyze root causes and implement fixes or enhancements.
  • Manage incident and service requests within SLA timelines.
  • Create and maintain user guides and knowledge base articles.
  • Monitor data flows and troubleshoot integration issues.
  • Work closely with legal, procurement, and sales teams.
  • Collaborate with IT and external vendors.
  • Provide regular status updates and reporting.

2. Configuration & Enhancements

  • Perform minor enhancements and configuration changes, including:
    • Workflow updates
    • Template and clause modifications
    • Approval matrix adjustments
  • Support periodic releases and patch updates.

Required Skills:

Functional

  • Strong understanding of Contract Lifecycle Management (CLM).
  • Knowledge of legal contracting, procurement, or sales processes.

Technical

  • Hands-on experience with Icertis ICM configuration.
  • Workflow and template configuration.
  • Basic knowledge of APIs and integrations, JSON / XML, SQL (preferred).

Experience:

  • 7-10 years of experience in CLM or enterprise application support.
  • 3-5 years of experience with Icertis platform preferred.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced support environment.

Compensation & Location

Salary: $65 – $85 per year (Estimated)

Location: Remote

Recruiter / Company – Contact Information

Email: it.shahir996@gmail.com

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