NEWPosted 2 hours ago
Job ID: JOB_ID_8820
Job Description
- Define and review the measurement of the services using metrics that include key performance indicators (KPIs) | generating and distributing quality reports to measure the effectiveness and value of the services
- Ensures continual service improvement of the team’s services
- Deep Understanding of different processes i.e. Incident | Problem | Change | MIM
- Create and build relationships with key business stakeholders
- Provides local global application support
- Develop reports | workflows | scripts | and complex queries within various enterprise service management software tools
- Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels
- Support and maintain service management software tool versions and patches
- Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system
- Develop service dependency maps through physical and logical configuration item relationships
- Support and deliver IT operational processes manually and through task automation tools
- Deep experience in ITIL concepts and methodology
- Desire and ability to stay abreast of current and emerging technologies and apply them appropriately to business challenges
- Application ownership of ServiceNow
Requirements
- Minimum of 7 years experience in the IT field
- ITIL v3 intermediate level certifications a plus
Special Requirements
All Visas are acceptable
Compensation & Location
Salary: $90,000 – $120,000 per year (Estimated)
Location: Louisville, KY
Recruiter / Company – Contact Information
Email: deep.gautam@siriinfoinc.com
Recruiter Notice:
To remove this job posting, please send an email from
deep.gautam@siriinfoinc.com with the subject:
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