Job ID: JOB_ID_3478
Job Overview:
We are seeking a highly skilled and experienced L3 Application Support Engineer to provide critical support for a legacy treasury application built in C++ on a Unix/Solaris infrastructure. This role requires in-depth technical expertise to investigate and resolve complex production incidents, perform root cause analysis, and implement code-level troubleshooting and fixes.
Key Responsibilities:
- Provide L3 production support for a legacy treasury application.
- Investigate and resolve complex production incidents affecting treasury operations.
- Perform root cause analysis (RCA) for system defects and operational failures.
- Conduct code-level troubleshooting and debugging of C++ application code to diagnose system issues.
- Implement bug fixes, patches, and minor enhancements as required.
- Support application releases and production deployments.
- Collaborate with development and operations teams to ensure system stability and performance.
- Document troubleshooting steps, resolutions, and system configurations.
- Mentor and guide junior support team members.
- Ensure adherence to ITIL best practices and company policies.
- Monitor system performance and proactively identify potential issues.
- Participate in on-call rotation as needed.
- Contribute to the continuous improvement of support processes and tools.
- Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
- Work closely with business stakeholders to understand their needs and provide appropriate technical solutions.
- Ensure compliance with security policies and procedures.
- Develop and maintain support documentation, including knowledge base articles and runbooks.
- Participate in disaster recovery planning and testing.
- Analyze system logs and performance metrics to identify trends and areas for improvement.
- Manage and prioritize support tickets effectively.
- Communicate technical issues and solutions to both technical and non-technical audiences.
Qualifications:
- Proven experience in L3 production support, preferably with legacy applications.
- Strong expertise in C++ programming and debugging.
- Proficiency in Unix/Solaris operating systems.
- Experience with treasury applications is a plus.
- Excellent analytical and problem-solving skills.
- Strong understanding of incident management and root cause analysis methodologies.
- Ability to perform code-level troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
Additional Information:
- This is an onsite position requiring 5 days a week in the office.
- Face-to-face interviews are required.
- Only local candidates to Dallas, TX will be considered.
- Duration: 12+ Months.
Special Requirements
Onsite, 5 days a week. Face-to-face interviews required. Only local candidates to Dallas, TX will be considered.
Compensation & Location
Salary: $70,000 – $100,000 per year
Location: Dallas, TX
Recruiter / Company – Contact Information
Recruiter / Employer: KK Software Associates
Email: aj485@gmail.com
Recruiter Notice:
To remove this job posting, please send an email from
aj485@gmail.com with the subject:
DELETE_JOB_ID_3478