Job ID: JOB_ID_2787
Job Title: NICE InContact / LiveVox Developer
We are looking for an experienced NICE InContact / LiveVox Developer with a strong background in call center platform development and scripting. This role requires hands-on experience with NICE InContact Studio, LiveVox Dialer, and related contact center technologies. The position is a contract role with a hybrid work model, requiring 3 days onsite per week.
Key Responsibilities & Skills:
- Develop and script using NICE InContact Studio (Omnichannel scripting).
- Implement and manage LiveVox Dialer Smart Reach scripting.
- Utilize NICE Personal Contact Dialer, NICE IEX, and NICE Quality Management.
- Work within Call Center / Contact Center environments.
- Integrate with Kafka, AWS (EKS, EC2, Lambda), API Gateway, Elastic Stack (ELK), and Snowflake.
- Configure Salesforce Call Center components, including SSO, SailPoint profiling, omnichannel setup, managed packages, and softphone integration with NICE/LiveVox switches.
- Understand and apply CI/CD tools and DevOps pipelines.
Pre-Screening Requirements:
- Hands-on experience with NICE Quality Management.
- Hands-on experience with LiveVox Dialer Smart Reach scripting.
- Ability to work 3 days onsite per week.
- Ability to attend client interviews in person.
Employment Type:
Contract
Work Mode:
Hybrid (3 days onsite)
Keywords:
continuous integration, continuous deployment, NICE InContact, LiveVox Developer, Call Center, Contact Center, Salesforce, Kafka, AWS, API Gateway, ELK, Snowflake, CI/CD, DevOps
Compensation & Location
Salary: $90,000 – $130,000 per year (Estimated)
Location: Nice, CA
Recruiter / Company – Contact Information
Email: shubhamd@sysmind.com
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