Operations Business Analyst at Westfield Insurance in Berkley Heights, NJ – Hybrid Contract to Hire 2026

Job ID: JOB_ID_8848

Job Description: Operations Business Analyst

We are seeking a skilled Operations Business Analyst to join our team. This role is crucial for analyzing and assisting with current inflight initiatives, as well as identifying and implementing improvements to business processes and technology platforms. The ideal candidate will have a strong background in the insurance domain, specifically Property & Casualty Insurance, and possess a Lean Six Sigma Certification.

• Role Overview: Analyze and assist with current inflight initiatives, identify and implement improvements to business processes and technology platforms.
• Key Responsibilities:
  • Perform current state operational assessments, project life-cycle planning and execution.
  • Act as the Operations interface and liaison with colleagues, Business Units (BUs), IT, and servicing departments.
  • Use problem-solving and decision-making skills to document and analyze operational and/or other data to facilitate operational improvements, system change recommendations, and efficiency solutions.
  • Utilize project management tools to drive projects.
  • Conduct thorough current state assessments and document processes, identifying obstacles, inefficiencies, and opportunities for improvement.
  • Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
  • Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
  • Collaborate with other departments and provide technical assistance and mentorship to others within the department.
  • Assist with process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
  • Provide training and support to team members on new processes and best practices.
  • Utilize business acumen and industry knowledge to identify issues impacting service and make recommendations for improvement.
  • Drive and collaborate in the development of project scope, plans, and business cases.
  • Collaborate in the development and implementation of projects, testing and training plans, prepare and submit project status and other Management Information (MI).
  • Help plan, organize, and participate in User Acceptance Testing (UAT) releases.
  • Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
  • Assist in implementing relevant processes and technologies to optimize the organization’s operations.
• Skills and Qualifications:
  • Bachelor’s Degree in a related field.
  • Minimum of 6+ years of experience in business process analysis and project management.
  • Familiarity with process mapping and modelling techniques.
  • Strong analytical skills with the ability to collect, study, and interpret complex data.
  • Ability to manage and perform multiple complex tasks as part of the daily work assignment.
  • Proficiency in Microsoft Office suite.
  • Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
  • Working knowledge of process improvement methodologies, such as Lean Six Sigma.
  • Experience in project management and change management.
  • Experience in change management methodologies.
  • Familiarity with data analytics and visualization tools.
  • Knowledge of the functions performed in the insurance industry.
  • Excellent organizational and analytical skills, including the ability to prioritize and coordinate multiple projects.
  • Strong analytical and problem-solving skills.
  • Strong team and interpersonal skills with the ability to effectively interact with all internal and external business partners.
  • Effective verbal and written communication skills with the ability to convey technical and business information in a clear, concise, and effective manner.
  • Ability to exercise professional judgment and assume responsibility for decisions that have an impact on people, process, technology, costs, and quality of service.
  • Ability to work independently as well as in a team environment.
  • Knowledge of Microsoft Office suite and the ability to learn and utilize other business-related software systems, including database and operating systems.
• Education and Experience:
  • Bachelor’s Degree in a related field.
  • Minimum of two years of related experience, including previous project experience.
• Required Certification: Lean Six Sigma Certification is a MUST.
• Domain Experience: Property & Casualty Insurance (Recent) required.
• Work Arrangement: Onsite 4 days per week.
• Duration: 6+ months with the right to hire.

Special Requirements

Visa constraints: None specified. Screening steps: LinkedIn profile required. Interview modes: Not specified. Domain restrictions: Property & Casualty Insurance required. Certification: Lean Six Sigma Certification is a MUST.

Compensation & Location

Salary: $50 – $70 per year (Estimated)

Location: Berkley Heights, NJ

Recruiter / Company – Contact Information

Recruiter / Employer: Westfield Insurance

Email: yanka.maurya@tekinspirations.com

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