Job ID: JOB_ID_8745
Job Summary
We are seeking a skilled professional to own the day-to-day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1). This role involves monitoring PROD alerts, jobs, and interfaces; triaging issues; restoring service quickly; and escalating critical alerts per SOP. The position requires providing on-call support, handling incident intake, impact assessment, and customer communications until closure. A key responsibility is performing root cause analysis (RCA) for Sev 1/Sev 2 incidents and implementing permanent fixes and preventive controls.
Key Responsibilities
- Own day-to-day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1).
- Monitor PROD alerts, jobs, and interfaces; triage issues, restore service fast, and escalate critical alerts per SOP.
- Provide on-call support, handle incident intake, impact assessment, and customer communications until closure.
- Perform root cause analysis (RCA) for Sev 1/Sev 2 incidents; implement permanent fixes and preventive controls.
- Support change windows/outages/maintenance, validate post deploy health, and ensure rollback readiness.
- Maintain and execute operational runbooks, escalation paths, and first hour checklists.
- Track and close related incidents/problems, coordinating with infra, network, DB, and downstream application teams.
- Produce and distribute daily/weekly/monthly operational reports/dashboards (incidents, trends, SLAs).
Technical Skills
- Strong hands-on with IBM i (AS/400) operations and tooling.
- Ability to analyze and fix issues using CLLE, RPGLE, SQLRPGLE; validate data with SQL400.
- Experience supporting JDE World modules (Supply Chain/Finance) in production, including job streams, batch runs, and integrations.
- Familiarity with API/interface checks (e.g., Postman/SOAP UI when relevant to JDE integrations).
- Comfortable reading logs, job spool files, and system messages to isolate faults quickly.
Process & Governance
- Work within ITSM processes (e.g., ServiceNow) for Incidents/Problems/Changes; keep tickets current and accurate.
- Document RCA, resolution steps, KB articles, and keep SOPs up to date.
- Contribute to alert tuning and thresholds to reduce noise and improve MTTR.
- Support Agile/Scrum ceremonies as needed for production backlog and problem tickets.
Mandatory Requirements
- JDE WorldSoft A7.3 or onwards versions.
- JDE World – SVR, DW, VO, PO, UDC, DD, WW, RDA, FDA, SDA.
- AS400 – DB2/400, SQL/400, SQLRPGLE, RPG, RPGLE, CLLE, CL.
Advantages
- JDE Functional: WMS, SnD, Finance.
- JDE product, WMS or PKMS experience.
Special Requirements
Employment Type: Contract. Duration: 6 months. Work mode: Onsite Only. Visa constraints: Not specified. Screening steps: Not specified.
Compensation & Location
Salary: $80,000 – $120,000 per year
Location: Atlanta, GA
Recruiter / Company – Contact Information
Email: itkumar.s@kksoftwareassociates.com
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