Job ID: JOB_ID_7745
Role Overview:
The Product Manager, on the Digital Products Solutions team, collaboratively develops and executes on the product vision for the digital connected experience for patients, caregivers, and providers across our portfolio. This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized experience for our patients and their providers, while incorporating the full lifecycle and suite of digital products. You will apply our capabilities, technologies, and supplier/partner planning that reflect the evolving and future needs for patients and caregivers. In this role, you will build and maintain strong working relationships with partners across technology, marketing, sales, procurement, legal, healthcare compliance, privacy, and legal.
Key Responsibilities:
- Manage relationships with cross-functional and cross-business teams to ensure continuous success of content delivery across the platform
- Develop ongoing subject matter expertise in the content management platform in order to provide first-class customer service for our patients and customers
- Partner with customers and product team to build and configure sites and components within a content management system
- Build and maintain training and support materials such as videos, documentation, guidelines, and knowledge articles
- Troubleshoot issues and research solutions in partnership with our technology team and vendor partners
- Participate in the issue and idea intake process, and appropriately triage requests based on an established demand model
- Partner with key stakeholders to analyze, audit, and govern content and provide recommendations on experiential and process improvements
- Drive an customer-centric mindset to provide the best experiences through our digital products
- Partner with the Product Managers and UX designers to support the execution of key roadmap capabilities and feature enhancements
- Partner with the Insights & Analytics Lead to gather and collect user data to inform accurate and relevant updates to our content experiences
- Provide consultation and guidance on best practices around usage of our digital products
- Participate in user acceptance testing (UAT) on a regular cadence in line with regular release schedules
Experience and Qualifications:
- Minimum of a Bachelors Degree in Business, Technology, Communications, or related
- 10+ years of relevant experience in content administration and customer service
- Comprehensive understanding and expertise with enterprise Content Management Systems and communication tools
- Highly self-motivated with ability to manage multiple priorities
- Proficient with tools such as Microsoft Office, JIRA, Google Analytics, ServiceNow, and Asana.
- Proactive and very organized with strong attention to detail
- Excellent communication skills, both written and verbal with the ability to interact across all organizational levels
- Experience working within agile methodologies is preferred
- Ability to navigate and understand user stories and acceptance criteria is preferred
CANDIDATES MUST HAVE RECENT EXPERIENCE WORKING IN MEDICAL DEVICE, MEDICAL TECHNOLOGY OR FORTUNE 500 (Fortune 150 preferred) AND HAVE GOOD EXPERIENCE SUPPORTING DIGITAL PROJECTS
NO RELOCATION
Special Requirements
Visa: USC, GC, H4EAD, GCEAD or TN (No OPT). Location: Titusville, NJ (2 days onsite/week) Locals only/ DL. No relocation.
Compensation & Location
Salary: $55 – $55 per year
Location: Titusville, NJ
Recruiter / Company – Contact Information
Recruiter / Employer: Medical Device Company
Email: amika@rconsultinginc.com
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