NEWPosted 3 hours ago
Job ID: JOB_ID_7632
Job Description:
Coordinates scheduling, communications, task tracking, and evidence collection for the Vulnerability, Patching, and Hardening program. Ensures remediation events are prepared, stakeholders are informed, and closures are accurately documented for reporting and service level agreement measurement.
Essential Functions:
- Coordinate remediation scheduling across engineering teams, maintenance windows, and client stakeholders; confirm readiness, required approvals, and attendance.
- Track remediation tasks through completion in the service management platform and program trackers; ensure status updates are timely and accurate.
- Prepare and distribute stakeholder communications including maintenance notifications, change summaries, and completion confirmations.
- Support Qualys Vulnerability Management reporting coordination by ensuring evidence and validation artifacts are captured for closure.
- Maintain program documentation including contact lists, runbooks, recurring meeting materials, communications templates, and operational checklists.
- Support service level agreement reporting by gathering inputs, validating completeness, and maintaining data quality for dashboards and performance reviews.
Required Qualifications:
- Three or more years coordinating technical operations work in infrastructure, remediation, or service management environments.
- Demonstrated experience with change scheduling discipline, stakeholder communications, and documentation quality.
- Comfort working with metrics reporting and service level agreement inputs.
Preferred Qualifications:
- Hospital information technology experience strongly preferred; broader healthcare experience preferred.
- Certifications desirable: ITIL Foundation, Certified Associate in Project Management, or equivalent.
Education:
- Associate’s degree or equivalent experience.
Work Schedule Expectations:
- Flexibility to support coordination during scheduled maintenance windows as required.
Special Requirements
Flexibility to support coordination during scheduled maintenance windows as required. Healthcare experience preferred.
Compensation & Location
Salary: $35 – $55 per year (Estimated)
Location: Greensboro, NC
Recruiter / Company – Contact Information
Email: uja@icsglobalsoft.com
Recruiter Notice:
To remove this job posting, please send an email from
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