Job ID: JOB_ID_6083
Job Description:
Public Safety is seeking additional support to assist with the daily administration and management of its CMDB. OTI requires a dedicated resource with expertise in BMC Remedy and related tools (e.g., ADDM Discovery) to effectively manage these assets. The project includes Critical Lifecycle Management Services, ADDM discovery, CMDB asset intake, administration and management, as well as support for day-to-day operations.
Scope of Services & Tasks:
- Evaluate and gather current BMC Remedy/Helix CMDB practices and processes supporting both BAU (Business As Usual) and NextGen initiatives.
- Review Incident Management, Service Request Management, Change Management, Configuration Management, and other ITIL processes for both BAU and NextGen work.
- Assess lifecycle management tools such as Discovery, ADDM, Netscout, SCCM, and other CMDB-related tools/products.
- Perform troubleshooting and auditing across Incident, Release, Change, and Lifecycle Management processes.
- Identify and ensure that critical Configuration Items (CIs) for both current and NextGen environments are accurately accounted for and properly documented within the CMDB.
- Identify, create, modify, and remove CIs using automation and Remedy workflows.
- Perform reconciliation and validation of CI relationships for both BAU and NextGen environments.
- Audit configuration records and dependency data for both BAU and NextGen work.
- Identify opportunities for optimization and recommend best practices across current and future-state processes.
- Analyze and recommend enhancements and potential toolsets for Incident, Change, Service Request, Release, and Lifecycle management processes.
- Produce and maintain supporting documentation, including workflows, diagrams, and related materials.
Mandatory Skills / Experience:
- Minimum of 8 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, and SRM development, customization, administration, and support.
- Hands-on experience with installation and configuration of Remedy ARS, CMDB, and ITSM (version 18.x and above).
- Experience integrating Remedy with tools such as ADDM, Netcool/ScienceLogic, and Active Directory.
- Experience with Remedy Smart Reporting.
Desirable Skills / Experience:
- BMC Remedy certification
- ITIL certification
- Prior experience working with OTI/Public Safety or other City agencies.
Special Requirements
Visa constraints: None specified. Screening steps: Availability for 20 mins Zoom call. Interview modes: video. Domain restrictions: Public Safety.
Compensation & Location
Salary: $60 – $75 per year (Estimated)
Location: Brooklyn, NY
Recruiter / Company – Contact Information
Email: njnya@adventatech.com
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