Job ID: JOB_ID_9539
Role Description:
Provide L2 support for Salesforce Commerce Cloud (SFCC) applications, ensuring timely resolution of incidents and service requests.
Troubleshoot and analyze issues across React.js, Node.js, and backend integrations to identify root causes and recommend fixes to the development team.
Manage and track incidents using ITSM tools such as ServiceNow and JIRA, adhering to SLAs and support processes.
Monitor application performance using tools like Splunk, Blue Triangle, and similar observability platforms.
Work with PWA frameworks, deployment platforms like Vercel, and CDNs such as Akamai to support site performance and delivery.
Prepare and deliver daily client-facing reports with clarity, precision, and professionalism.
Collaborate with cross-functional teams to provide continuous improvements in application stability and customer experience.
Essential Skills:
- Strong hands-on experience in SFCC, with an understanding of its architecture and pipelines.
- Working knowledge of React.js and Node.js.
- Proficiency with ITSM processes, incident management, and ticket lifecycle management.
- Experience using monitoring and performance tools such as Splunk, Blue Triangle, etc.
- Strong debugging and analytical skills to identify issues and recommend effective solutions.
- Excellent verbal and written communication skills for daily client interactions.
- Willingness to work in rotational shifts as required.
- Familiarity with PWA technologies, Vercel, and Akamai (Nice to have).
Experience Requirements:
10+ years experience required
Digital : ReactJS
Salesforce Commerce Cloud
Compensation & Location
Salary: $100,000 – $150,000 per year (Estimated)
Location: New Jersey, NJ
Recruiter / Company – Contact Information
Recruiter / Employer: Commerce
Email: ha.b@twsol.com
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