NEWPosted 4 hours ago

Job ID: JOB_ID_3507

Role:

SF Service Cloud Architect

Location:

NY | NJ | Connecticut #Hybrid

Experience:

14+ Years

Job Duties:

  • Provide end-to-end architectural leadership for a highly complex, Service Cloud implementation built on an existing multi-cloud Salesforce footprint (Sales, Service).
  • Define the target-state architecture, integration patterns, data models, sharing models, and governance frameworks required for scalable community/portal solutions.
  • Lead solution design workshops, validate business requirements, create architectural roadmaps, and ensure alignment with enterprise standards and security policies.
  • Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Experience Cloud, Lightning, Apex, and external systems.

Experience Requirement:

  • 10+ years Salesforce solution architecture experience;
  • 5+ years specific to Experience Cloud or complex portal architectures.

Certification Requirement:

  • Salesforce Certified Experience Cloud Consultant (required).
  • Salesforce Application Architect or System Architect (preferred).

Day to Day job Duties:

  • Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
  • Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
  • Lead the design of data models, security models, and sharing architectures
  • Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
  • Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
  • Create solution blueprints, sequence diagrams, and architecture documentation for development teams

Technical Leadership:

  • Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
  • Enforce governance standards, design patterns, and best practices across all Salesforce projects
  • Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
  • Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization

Stakeholder & Delivery Management:

  • Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
  • Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
  • Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
  • Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments

Governance & Quality:

  • Ensure compliance with Salesforce best practices, governor limits, and data security policies
  • Establish and maintain architecture governance frameworks, technical documentation, and design repositories
  • Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Basic Qualifications:

  • Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
  • Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
  • Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
  • Proven track record of leading large-scale enterprise implementations
  • Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
  • Experience in Agile delivery frameworks and global delivery models
  • Excellent communication, presentation, and stakeholder management skills

Preferred Qualifications:

  • Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
  • Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
  • Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
  • Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations

Personal Attributes:

  • Strategic thinker with a strong problem-solving and analytical mindset
  • Excellent leadership and team collaboration abilities
  • High attention to detail and commitment to quality
  • Ability to manage multiple priorities and communicate effectively with both technical and business audiences

Salesforce Certifications (Mandatory):

  • Application Architect or System Architect
  • Platform Developer I & II
  • Service Cloud Consultant

Compensation & Location

Salary: $80 – $100 per year (Estimated)

Location: NY, NJ, Connecticut

Recruiter / Company – Contact Information

Email: eesh.kumar@stiorg.com

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