NEWPosted 2 hours ago

Job ID: JOB_ID_4536

About the Role:

We are seeking a highly skilled and experienced Salesforce Service Cloud Architect to lead the design and implementation of robust, scalable, and enterprise-aligned Salesforce solutions. This is a hybrid role requiring 3 days onsite per week in Parsippany, NJ. You will serve as the technical authority, guiding development teams and ensuring alignment with business goals and industry best practices.

Key Responsibilities:

  • Define and own the end-to-end Salesforce Service Cloud architecture, ensuring it meets business objectives and enterprise standards.
  • Design scalable and modular solutions encompassing Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case functionalities.
  • Lead the design of data models, security models, and sharing architectures within the Salesforce platform.
  • Develop and oversee integration strategies using REST/SOAP APIs, Platform Events, and middleware tools (e.g., MuleSoft, Informatica, Dell Boomi).
  • Evaluate and recommend AppExchange products and third-party tools to enhance the Salesforce ecosystem.
  • Create comprehensive solution blueprints, sequence diagrams, and architecture documentation for development teams.
  • Act as the technical authority for Salesforce implementations, providing guidance to developers, administrators, and functional consultants.
  • Enforce governance standards, design patterns, and best practices across all Salesforce projects.
  • Conduct code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards.
  • Mentor development teams on Apex, Lightning Web Components (LWC), Integration, and Performance Optimization techniques.
  • Collaborate with business analysts, project managers, and client stakeholders to translate requirements into effective technical designs.
  • Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing.
  • Work with cross-functional teams (Infrastructure, Security, Data, Integration) to ensure seamless end-to-end solution delivery.
  • Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments.
  • Ensure compliance with Salesforce best practices, governor limits, and data security policies.
  • Establish and maintain architecture governance frameworks, technical documentation, and design repositories.
  • Lead performance reviews, scalability assessments, and security audits of Salesforce solutions.

Required Qualifications:

  • Minimum 10+ years of experience with deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs.
  • Minimum 8+ years of experience with a strong understanding of Salesforce data model, security, and integration architecture.
  • Minimum 10+ years of hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management.
  • Proven track record of leading large-scale enterprise implementations.
  • Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation.
  • Experience in Agile delivery frameworks and global delivery models.
  • Excellent communication, presentation, and stakeholder management skills.
  • Salesforce Certifications: Application Architect or System Architect, Platform Developer I & II, Service Cloud Consultant.

Preferred Qualifications:

  • Salesforce Certified Technical Architect (CTA) or actively pursuing CTA.
  • Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Velocity).
  • Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.).
  • Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations.

Personal Attributes:

  • Strategic thinker with a strong problem-solving and analytical mindset.
  • Excellent leadership and team collaboration abilities.
  • High attention to detail and commitment to quality.
  • Ability to manage multiple priorities and communicate effectively with both technical and business audiences.

Employment Type:

Hybrid (3 days onsite)

Location:

Parsippany, NJ

Compensation & Location

Salary: $80 – $100 per year (Estimated)

Location: Parsippany, NJ

Recruiter / Company – Contact Information

Email: jessi@arkinfotechspectrum.com

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