Job ID: JOB_ID_5575
Job Summary:
We are seeking a highly experienced Salesforce Service Cloud Architect to define end-to-end architecture, ensuring alignment with business goals and enterprise standards. This role involves designing scalable and modular solutions across various Service Cloud functionalities, leading the design of data and security models, and developing integration strategies.
The architect will serve as the technical authority for Salesforce implementations, providing direction to development teams, enforcing governance standards, and mentoring team members. Collaboration with business analysts, project managers, and client stakeholders is crucial for translating requirements into robust technical designs. The role also involves participating in solution estimation, RFP responses, and pre-sales activities.
Key Responsibilities:
- Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards.
- Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case.
- Lead the design of data models, security models, and sharing architectures.
- Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi.
- Evaluate and recommend AppExchange products and third-party tools.
- Create solution blueprints, sequence diagrams, and architecture documentation.
- Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants.
- Enforce governance standards, design patterns, and best practices across all Salesforce projects.
- Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards.
- Mentor development teams on Apex, LWC, Integration, and Performance Optimization.
- Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs.
- Participate in solution estimation, RFP responses, and pre-sales activities.
- Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery.
- Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments.
- Ensure compliance with Salesforce best practices, governor limits, and data security policies.
- Establish and maintain architecture governance frameworks, technical documentation, and design repositories.
- Lead performance reviews, scalability assessments, and security audits of Salesforce solutions.
Required Skills and Experience:
- Minimum 10+ years of experience with deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs.
- Minimum 8+ years of experience with a strong understanding of Salesforce data model, security, and integration architecture.
- Minimum 10+ years of experience with hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management.
- Proven track record of leading large-scale enterprise implementations.
- Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation.
- Experience in Agile delivery frameworks and global delivery models.
- Excellent communication, presentation, and stakeholder management skills.
- Salesforce Certifications (Mandatory): Application Architect or System Architect, Platform Developer I & II, Service Cloud Consultant.
Preferred Qualifications:
- Salesforce Certified Technical Architect (CTA) or actively pursuing CTA.
- Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity).
- Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.).
- Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations.
Personal Attributes:
- Strategic thinker with a strong problem-solving and analytical mindset.
- Excellent leadership and team collaboration abilities.
- High attention to detail and commitment to quality.
- Ability to manage multiple priorities and communicate effectively with both technical and business audiences.
Special Requirements
Interview Mode: Video Interview
Compensation & Location
Salary: $80 – $100 per year (Estimated)
Location: Parsippany, NJ
Recruiter / Company – Contact Information
Email: harsingh@usgrpinc.com
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