Job ID: JOB_ID_8865
Job Description: Senior Salesforce Developer (Service Cloud + Amazon Connect)
We are seeking a highly skilled Senior Salesforce Developer to lead the modernization of our customer engagement channels. This role will focus on integrating Service Cloud Omni-channel with Amazon Connect and migrating from legacy routing frameworks to next-generation solutions before their end-of-life in June 2026. The ideal candidate will have extensive experience in Salesforce development, Service Cloud, Omni-channel, and AWS integrations, particularly with Amazon Connect and Lambda.
Key Responsibilities:
- Omnichannel Modernization & Routing: Lead the migration from legacy Salesforce Omnichannel to new routing frameworks. Design and implement intelligent routing solutions for Email-to-Case, Chat (Live Agent/Messaging), and Voice (Amazon Connect). Configure routing models based on skills, priority, and capacity to optimize agent productivity.
- Amazon Connect & AWS Integration: Design and maintain seamless integration between Salesforce Service Cloud and Amazon Connect. Develop and enhance AWS Lambda functions for call routing logic, data enrichment, and real-time decision-making. Upgrade and maintain Lambda packages using the latest AWS APIs/SDKs.
- Salesforce Development: Configure and customize Case Management, Email-to-Case, Chat/Messaging, and Knowledge Base. Develop solutions using Apex, Lightning Web Components (LWC), and Flows.
- API & Integrations: Work with APIs, integrations, and real-time data processing to ensure robust system performance.
- Stakeholder Management: Collaborate effectively with stakeholders to understand requirements and deliver solutions.
Required Skills & Experience:
- 8+ years of experience in Salesforce Development.
- Strong expertise in Service Cloud & Omnichannel.
- Hands-on experience with Amazon Connect integration.
- Strong knowledge of AWS Lambda & serverless architecture.
- Experience in routing configuration & customer service workflows.
- Proficiency in Apex, LWC, and Flows.
- Experience with APIs, integrations, and real-time data processing.
- Strong communication and stakeholder management skills.
Nice to Have:
- Experience in Omnichannel migration projects.
- Knowledge of Contact Center / CCaaS solutions.
- AWS Certifications.
This is a hybrid role in San Francisco, CA, requiring local candidates.
Special Requirements
Hybrid Local Only. Migration from legacy Omnichannel to new routing frameworks ahead of end-of-life timelines (EOL June 2026).
Compensation & Location
Salary: $130,000 – $170,000 per year (Estimated)
Location: San Francisco, CA
Recruiter / Company – Contact Information
Email: shra@globalitfamily.com
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