Job ID: JOB_ID_7681
Job Overview:
We are seeking a Senior ServiceNow Architect for a long-term contract opportunity. This position offers a hybrid work arrangement, requiring three days onsite, and can be based in either New York City or Stamford, Connecticut. The role involves leading day-to-day technical support, implementing enhancements, and contributing to the strategic direction of ServiceNow’s IRM, BCM, and TPRM applications.
Responsibilities:
- Run (Operations & Stability):
- Lead day-to-day technical support for IRM, BCM, and TPRM applications in production.
- Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs.
- Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data.
- Maintain shared dashboards and reporting data sources used by business stakeholders.
- Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM.
- Change (Enhancements, Design and Development):
- Partner with business product owners to convert requirements into high-quality technical designs aligned to OOTB best practices.
- Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.
- Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
- Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).
- Contribute to reusable components, coding standards, and configuration governance for the IRM domain.
- Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities.
- Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge.
- Product & Strategic Engagement:
- Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.
- Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions.
- Build working relationships with ServiceNow product managers and solution architects to advocate for our needs.
- Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.
- Provide thought leadership on how ServiceNow IRM can advance risk management maturity.
- Help shape long-term technology strategy for ERM, BCM, and TPRM solutions.
Nice to Have:
- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CISM, CISTPRM, or other relevant certifications.
- Experience with scoped applications, CI/CD pipelines, and update set management.
- Familiarity with risk, compliance, continuity, or third-party risk methodologies.
- Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs.
- Experience with integrations using REST, SOAP, or Integration Hub spokes.
- Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM.
Special Requirements
Hybrid work arrangement (3 days onsite), requires locals. Visa constraints not specified. Screening steps and interview modes not specified.
Compensation & Location
Salary: $120,000 – $160,000 per year (Estimated)
Location: New York City or Stamford, NY or CT
Recruiter / Company – Contact Information
Email: eti.tyagi@tekinspirations.com
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