Job ID: JOB_ID_5159
Job Description:
Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of “out-of-the-box” ServiceNow solutions. This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing.
Responsibilities:
- Develop, document and maintain the test data, data validation, end to end testing flows.
- Design, develop, and maintain automated test scripts using ServiceNow ATF
- Create test cases based on functional and technical requirements
- Collaborate with developers, business analysts, and QA teams to validate functionality
- Analyze test results and report defects in a timely manner
- Participate in daily stand-ups, sprint planning, and other Agile ceremonies
- Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules
- Develop reusable test templates for future automation initiatives
- Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
- Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
- Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
- Conduct regression testing using ATF across ServiceNow upgrades/releases
- Perform cross-browser testing and E2E user journey validation with external apps.
- Test REST/SOAP integrations and external data flows.
Required Qualifications:
- 58+ years of QA.
- 3+ years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).
- Strong automation experience (Selenium)
- Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
- Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
- 3+ years validating platform UI, Service Portal, Workspace UX.
- Strong analytical, debugging, and communication skills.
- 2+ years experience with Agile/Scrum methodologies
- Knowledge of test planning, test case creation, and defect management
- Proficient in identifying automation opportunities within the ServiceNow ecosystem.
Preferred Qualifications:
- ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)
- CI/CD experience (GitHub/Jenkins/Azure DevOps)
- Experience with domain-separated instances
- Prior experience in large-scale ServiceNow implementation projects
- Scripting experience with Python, JavaScript, etc.
Special Requirements
Interview Mode: In-Person interview. Location: Must be onsite either in McLean, VA or Plano, TX for 5 days a week (Monday to Friday). Domain: IRM/GRC modules, ITSM, HRSD, CSM.
Compensation & Location
Salary: $70 – $90 per year
Location: McLean, VA
Recruiter / Company – Contact Information
Email: pramodm@techdestin.com
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