NEWPosted 2 hours ago
Job ID: JOB_ID_7044
Job Summary:
We are seeking a highly experienced Senior Support Engineer specializing in SAP Data Archiving for a remote, part-time contract role. The ideal candidate will possess extensive expertise in SAP Data Archiving, content server, and ATTP, with a minimum of 14+ years of relevant experience. This position involves providing exceptional remote support for mission-critical SAP applications, troubleshooting complex issues, and delivering solutions for global clients across various SAP environments (4.x, ECC, and HANA).
Key Responsibilities:
- Provide expert remote-based support for SAP Data Archiving, including configuration, installation, and administration.
- Troubleshoot and resolve complex customer issues using methodical approaches based on deep knowledge of SAP applications, functionality, and technology.
- Work closely with clients to understand their needs, support business changes, and deliver a consistently high-quality customer experience.
- Offer remote functional support and training for specialist SAP modules.
- Support client customizations and provide advice on implementation best practices.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze, and correct data issues.
- Act as a technical/functional advisor for assigned key accounts.
- Provide hands-on assistance using proprietary tools in test environments or via remote client connectivity.
- Contribute to a 24x7x365 support organization, requiring flexible hours including evenings, weekends, and holidays, and regular monitoring of emails outside standard business hours.
- Collaborate with team members in a virtual environment to share expertise across different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to enhance the client experience.
- Ensure the setup of Source System for BW, BEx Web in NW20004s.
- Manage transport strategy for portal content utilizing CTS+ or other SAP transport tools for JAVA-based development.
- Install and configure Apache as the Reverse Proxy.
- Configure cluster installations for load balancing.
- Install and configure TREX.
- Manage backup/recovery schemes for the portal.
Required Skills & Experience:
- Minimum 14+ years of experience in SAP Data Archiving.
- Extensive experience in SAP Data Archiving configuration, installation, and administration.
- Proven track record in multiple SAP implementation or upgrade projects.
- Deep working knowledge and understanding of supporting business processes.
- Strong analytical and logical problem-solving skills.
- Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management, including full life-cycle implementation experience.
- Knowledge of maintenance/patching mechanics and SAP architecture.
- Proficiency in setup of Source System for BW, BEx Web in NW20004s.
- Installation, Configuration and Administration of NWDI and NWDS.
- Excellent knowledge of administering and managing SAP J2EE Web Application Server.
- Excellent knowledge of J2EE tools: Visual Administration, Configtool, SDM, System Analyzer, and other configuration tools.
- Portal User Management Engine (UME) configuration with SAP R/3, LDAPs.
- Single Sign-On Configuration between Portal and SAP Systems.
- Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration.
- Superb troubleshooting skills and tenacity in problem-solving.
- Passionate focus on customer support and ability to build long-term, successful working relationships with clients.
- Strong knowledge of key application functionality, tables, and relationships.
- Deep knowledge of SAP customization/extension methodologies.
- Excellent development skills using SAP toolset.
- Excellent interpersonal, presentation, and communication skills (verbal & written).
- Attention to detail and ability to learn quickly.
- Extreme focus on client satisfaction.
- Demonstrated ability to work independently and as part of a team.
- Ability to work calmly and professionally in high-pressure situations.
- Ability to work remotely from a home-based office in a virtual environment.
Desired Qualifications:
- SAP certification(s).
- Knowledge of localizations: architecture, implementation, and key functionality.
- Knowledge of SAP Industry Solutions.
- Knowledge of any Country Specific Solutions.
- Consulting background.
- Experience with localizations and global implementations.
- Extensive knowledge of multiple SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x).
- Proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules, and knowledge of underlying technology.
Employment Type:
Contract (0-20 Hours Per Week) Part-Time. Hours are flexible and depend on project needs.
Special Requirements
Visa Constraints: Not specified. Screening Steps: Not specified. Interview Modes: Not specified. Domain Restrictions: Not specified.
Compensation & Location
Salary: $80,000 – $120,000 per year
Location: Remote
Recruiter / Company – Contact Information
Email: ngupta@infoservllc.com
Recruiter Notice:
To remove this job posting, please send an email from
ngupta@infoservllc.com with the subject:
DELETE_JOB_ID_7044