NEWPosted 2 hours ago
Job ID: JOB_ID_5946
Job Title: Service Delivery Analyst with Telecom Background
This role requires a dedicated Service Delivery Analyst with a strong background in the telecommunications industry. The primary responsibility is to act as an operational interface between customers, internal teams, and vendors, ensuring seamless service delivery throughout the customer lifecycle.
Key Responsibilities:
- Serve as the main point of contact for customers during provisioning, migration, and decommissioning processes.
- Conduct daily customer interactions via calls, emails, and other channels to provide timely status updates and resolutions.
- Submit, monitor, and track service orders, migrations, and disconnections within customer systems.
- Coordinate effectively with internal teams, vendors, and technical stakeholders to resolve any order, provisioning, or service-related issues.
- Oversee post-provisioning and decommissioning activities to guarantee smooth transitions for customers.
- Respond promptly to customer inquiries and tickets, troubleshoot issues, and provide effective solutions during transition and hyper-care periods.
- Identify potential risks, delays, and service gaps, escalating issues as per defined escalation paths.
- Maintain accurate and up-to-date documentation of all customer interactions, orders, issues, and resolutions.
- Prepare comprehensive status reports, trackers, and updates on fulfillment progress and service health.
- Conduct post-cutover follow-ups to gauge customer satisfaction after migration from legacy to target services.
- Track and report on customer satisfaction (CSAT) metrics, highlighting trends and identifying opportunities for improvement.
- Ensure all activities adhere to customer requirements, organizational standards, and service level objectives.
- Demonstrate strong verbal and written communication skills with a consistent customer-focused mindset.
- Effectively manage multiple tasks and priorities in a fast-paced operational environment.
- Collaborate efficiently with cross-functional and technical teams to achieve service delivery goals.
Experience and Qualifications:
- Minimum of 2 years of experience in a similar role, with strong communication and data analysis skills.
- Alternatively, 24 years of experience in the telecommunications industry.
- Familiarity with telecommunications environments and service delivery processes.
- Proven ability to manage customer relationships and resolve issues effectively.
- Excellent organizational and time-management skills.
Special Requirements
Day1 Onsite
Compensation & Location
Salary: $60,000 – $90,000 per year (Estimated)
Location: Plano, TX
Recruiter / Company – Contact Information
Email: s@flexontechnologies.com
Recruiter Notice:
To remove this job posting, please send an email from
s@flexontechnologies.com with the subject:
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