NEWPosted 3 hours ago
Job ID: JOB_ID_9043
Job Summary:
As a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards in compliance with Service Level Agreements (SLAs). Your expertise will contribute to enhancing customer satisfaction and operational efficiency through effective analysis, mentoring, and stakeholder engagement.
Key Responsibilities:
- Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Snow Admin And Javascript, Adhering To Agreed SLAs To Maintain Operational Efficiency.
- Mentor Team Members And Administrators While Developing Standard Operating Procedures (SOPs) And Maintaining Comprehensive Documentation, Enhancing Team Competency And Knowledge Sharing.
- Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical Skills To Participate In Capacity Planning And Resource Allocation.
- Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Employing Effective Communication To Address And Resolve Any Issues Faced By Stakeholders.
- Conduct Validations And Analyses, Such As Root Cause And Trend Analysis, Using Relevant Tools To Generate Reports That Inform Key Business Stakeholders And Enhance Task Performance.
Skill Requirements:
- Proficiency In Snow Administration And Support
- Strong Understanding Of Javascript And Its Application In Automation
- Familiarity With Rest/Soap APIs And Their Integration
- Experience With Angular JS For Developing User Interfaces
- Solid Analytical Skills For Root Cause And Trend Analysis
Certifications:
- ITIL Foundation Certification (Optional But Valuable)
- Servicenow Certified Administrator (Optional But Valuable)
- Javascript Certification (Optional But Valuable)
Special Requirements
USC/GC/GC EAD
Compensation & Location
Salary: $50 – $55 per year (Estimated)
Location: North Carolina, NC
Recruiter / Company – Contact Information
Email: k@vsiontek.com
Recruiter Notice:
To remove this job posting, please send an email from
k@vsiontek.com with the subject:
DELETE_JOB_ID_9043